Understanding What Business Roles are Used in Scope Item Service Order Processing with SAP Field Service Management (49X)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Understand what business roles are used in scope item Service Order Processing with SAP Field Service Management (49X)

Business Roles for Service Order Processing with SAP Field Service Management (49X)

Business roles for scope item Service Order Processing with SAP Field Service Management (49X)

The following business roles are used in scope item Service Order Processing with SAP Field Service Management (49X) in SAP S/4HANA Cloud:

Business roleBusiness role ID as delivered by SAP
Customer Service ManagerSAP_BR_CUSTOMER_SRVC_MGR
Billing ClerkSAP_BR_BILLING_CLERK
Cost Accountant - OverheadSAP_BR_OVERHEAD_ACCOUNTANT
Configuration Expert - Business Process ConfigurationSAP_BR_BPC_EXPERT

The following business roles are used in scope item Service Order Processing with SAP Field Service Management (49X) in SAP Field Service Management:

Business roleBusiness role ID as delivered by SAP
Service Technician - Customer ServiceSAP_BR_CUSTOMER_SRVC_TEC
Service PlannerSee the test script of scope item 49X for more information
Backend Office ManagerSee the test script of scope item 49X for more information

In the above tables you can find an overview of all the standard business roles that are used in scope item Service Order Processing with SAP Field Service Management (49X) in both SAP S/4HANA Cloud and SAP Field Service Management.

Note

This information is based on the test script for scope item Service Order Processing with SAP Field Service Management (49X), which can be found on and downloaded from the SAP Best Practices Explorer website at http://rapid.sap.com.

These roles can be used as a template to create your own business roles for your business users working with scope item Service Order Processing with SAP Field Service Management (49X).

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