Working with Product Proposals and the Accounting Indicator

The following are the steps that are required to be able to use the product proposal functionality available in SAP S/4HANA Cloud in a service order.

A bill of material is created for a product (TG_WM_WATER_BOM in this example):

• Service parts are maintained as components with item category Stock item (L).
• Service are maintained as components with item category Non-stock item (N).
• Expenses can also be maintained (not part of this example) as components with item category Non-stock item (N).

A technical object of the type Equipment is created. In the view Serial Number Data, the product for which the bill of material was maintained, is entered as a reference material.

A new service order is created with the equipment as a reference object. The assigned reference material (with the bill of material) is displayed in the service order as the Reference Product.

In the toolbar of the item list, the option Product Proposal is available.

A list of selectable products (based on the bill of material) is shown in a new pop-up screen. The first line shows the previously entered equipment. The reference product of the previously entered equipment is also shown.

All items from the bill of material are shown and can now be selected and copied into the service order.

All selected products are shown and the service order can be released.

Later on, the service order is also visible on the tab Service Orders of the entered equipment.

A new service order can also be created without entering the equipment number. The product with the bill of material can be entered directly in the service order as the reference object (field Product ID).

A material BOM can be used and be entered in the Construction Type field in the equipment. Besides this option, an equipment BOM can also be used (i.e. a BOM that is defined specifically for this one equipment). In this equipment BOM, a material that itself has a BOM can also be used.

In the app Manage Your Solution, after choosing Configure Your Solution, you can search for application area Service and then under General Settings you can find the option Accounting Indicators For Service. Here, you can check what accounting indicators have already been defined in the system and you can add new indicators if required.

Note

Initially, there was a default account indicator available using key S1. To provide more flexibility in accounting indicator usage, the existing accounting indicator with key S1 was replaced by SAP in release 2208 with a new accounting indicator with key S2. As of SAP S/4HANA Cloud 2302, the accounting indicator with key S1 is not available anymore.

You can then create new pricing condition records for condition type DAI2 (Accounting Indicator (%)) using the (new) accounting indicators as key fields.

Note

You can activate this feature with technical ID CRMS4_SRVC_ACCOUNTING_IND in the app called Activate New Features. Once you activate the feature toggle, the accounting indicator with key S1 is not listed in the value help anymore, and therefore, you cannot select it for new service transactions. You can still complete processing of all service transactions that have been created using the accounting indicator with key S1.

All existing pricing condition records that use the accounting indicator with key S1 need to be replicated in order to use the new accounting indicator with key S2.

The accounting indicators can now be used in the service order items and based on the defined condition records, they influence the pricing of the service order items. You can see this by navigating to the pricing details for a service order item and checking if condition type DAI2 is visible with the correct value assigned.

Note

The accounting indicators used for the service order items are later on also copied into the service confirmations for these items.