Using a product proposal - step 1
The following are the steps that are required to be able to use the product proposal functionality available in SAP S/4HANA Cloud in a service order.
A bill of material is created for a product (TG_WM_WATER_BOM in this example):
- Service parts are maintained as components with item category Stock item (L).
- Service are maintained as components with item category Non-stock item (N).
- Expenses can also be maintained (not part of this example) as components with item category Non-stock item (N).
Using a product proposal - step 2
A technical object of the type Equipment is created. In the view Serial Number Data, the product for which the bill of material was maintained, is entered as a reference material.
Using a product proposal - step 3
A new service order is created with the equipment as a reference object. The assigned reference material (with the bill of material) is displayed in the service order as the Reference Product.
Using a product proposal - step 4
In the toolbar of the item list, the option Product Proposal is available.
Using a product proposal - step 5
A list of selectable products (based on the bill of material) is shown in a new pop-up screen. The first line shows the previously entered equipment. The reference product of the previously entered equipment is also shown.
All items from the bill of material are shown and can now be selected and copied into the service order.
Using a product proposal - step 6
All selected products are shown and the service order can be released.
Later on, the service order is also visible on the tab Service Orders of the entered equipment.
A new service order can also be created without entering the equipment number. The product with the bill of material can be entered directly in the service order as the reference object (field Product ID).
A material BOM can be used and be entered in the Construction Type field in the equipment. Besides this option, an equipment BOM can also be used (i.e. a BOM that is defined specifically for this one equipment). In this equipment BOM, a material that itself has a BOM can also be used.