Pain Points in Business Situations
As business users go about their daily tasks, there may be certain recurring issues that go unnoticed if they do not recall or manually search information across transactions and applications. Having recurring undiscovered issues such as upcoming deadlines, expiring contracts, pending confirmations or approvals, and approaching thresholds can affect your business. Acting on these situations too late can lead to penalties, whether that means additional costs, frustrated staff, or even loss of customers.
How can we bring these issues to the attention of the right users and avoid negative consequences? Situation Handling supports you effectively handling all kinds of issues in your business. You can select from a wide range of standard use cases both in SAP S/4HANA and SAP S/4HANA Cloud, public edition with no additional license required.
What is Situation Handling?
Situation Handling is a framework within SAP S/4HANA that increases the quality and efficiency of your business processes by detecting exceptional circumstances automatically and informing specific groups of users depending on the defined teams and responsibilities. By bringing these issues to the attention of the right users, we allow them to immediately take follow-up actions, speeding up the resolution of critical business events.
A "situation" captures a current business event, its circumstances, and results. Situation Handling supports the following two kinds of situations:
- Object-based situations: Situations for a specific business object, such as a contract, a service order, an invoice, or a material. You can create the conditions that specify when a situation is created, for example, when the status of an object changes or when a threshold is surpassed.
- Message-based situations: Situations that refer to warning and error messages occurring in system runs or reports. Instead of defining conditions, you select system messages that create situations.