Introducing the SAP EWM Integration - Customer Returns (‏2VO‏)

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Introduce SAP EWM Integration - Customer Returns (‏2VO‏)
  • Assess your knowledge

Introduce SAP EWM Integration - Customer Returns (‏2VO‏)

Description

The process starts with the creation of a return order and a return delivery in the SAP S/4HANA Cloud system. The delivery is subsequently transferred to SAP Extended Warehouse Management (EWM). In SAP EWM, a goods receipt is posted for the delivery and warehouse tasks are created to put the received goods back to the warehouse. The process ends with the confirmation of the warehouse tasks.

Business Benefits

  • Support your high-volume warehouse operations with an integration between SAP S/4HANA Cloud and on-premise SAP EWM.
  • Manage stock on a storage bin level.

Key Process Flows

How to Access SAP S/4HANA Cloud Scope Item Process Models and Test Scripts

SAP Best Practices Explorer (https://rapid.sap.com/bp/#)SAP S/4HANACloudSAP Best Practices for SAP S/4HANA CloudSelect country localization from Version dropdown listAccelerators sectionSAP Best Practices content libraryUse filters to locate scope items and associated Process Flows and Test Scripts.

Key Process Steps:

Relevant Business Roles

The following SAP S/4HANA Cloud business roles are used for this scenario:

  • Internal Sales Representative (Return order creation)
  • Shipping Specialist (Return delivery processing)
  • Inventory Manager (Check documents in SAP S/4HANA Cloud, process inbound delivery, and warehouse tasks in SAP EWM)
  • Administrator Data Replication (Transfer between SAP S/4HANA Cloud and SAP EWM)

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