No doubt you have purchased many products in your life that come with, or give you an option to purchase, a warranty. You know then, that a warranty is a type of assurance provided by a manufacturer for a customer.
The warranty generally includes any information about what is covered and what actions will be taken in the event something goes wrong with the product. In some cases, the entire product may be replaced, while in others only the replacement parts are provided. Sometimes labor services are included, while in other cases are not.
In most cases, warranties are time based, so the time frame will be an important part of the warranty.
In SAP Service Cloud, a warranty is associated with a Registered Product.
When an agent creates a ticket and adds the registered product, the warranty is automatically determined. This way the agent can clearly see whether service will be an additional cost to the customer or if it is included in the warranty. It's more accurate, and a lot faster!