SAP Sales Cloud and SAP Service Cloud Integration Strategy

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Evaluate an integration strategy of using pre-packaged using Cloud Integration capability from SAP Integration Suite

SAP Sales and Service Cloud Integration Strategy

The SAP Sales and Service Cloud integration strategy consists of Prepackaged Integration Content, Built-in Tools for Data Integration, Open APIs and UI & Data Mash-ups.

SAP Sales and Service Cloud Integration Packages

Standard integration packages have been developed to integrate SAP Sales and Service Cloud with other SAP cloud or on-premise systems.

The prepackaged integration content contains all necessary logic to exchange business objects with other SAP solutions, including message mapping, value mappings and flow logic.

Additional standard integration packages are available and will be continuously developed further. The most current integration packages can be discovered through the SAP API Business Hub: https://api.sap.com

Out-of-the-box integrations – SAP API Business Hub

SAP Sales and Service Cloud – How we integrate with SAP Systems

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