The SAP Sales and Service Cloud integration strategy consists of Prepackaged Integration Content, Built-in Tools for Data Integration, Open APIs and UI & Data Mash-ups.
SAP Sales and Service Cloud Integration Packages
Standard integration packages have been developed to integrate SAP Sales and Service Cloud with other SAP cloud or on-premise systems.
The prepackaged integration content contains all necessary logic to exchange business objects with other SAP solutions, including message mapping, value mappings and flow logic.
Additional standard integration packages are available and will be continuously developed further. The most current integration packages can be discovered through the SAP API Business Hub: https://api.sap.com