SAP Sales Cloud and SAP Service Cloud

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Describe the key functionality of SAP Sales and Service Cloud

SAP Sales and Service

SAP Sales Cloud

Sales Automation will:

  • Deliver on the brand promise.
  • Enable end-to-end, front to back office transparency.
  • Provide full context of customer with engagement insights and recommendations, back office transparency and inventory availability.

Mobile engagement: Drive sales success by providing smooth mobile sales capabilities across devices with automated offline and online synchronization.

Intelligent prioritization: Focus sales efforts on leads and opportunities with a high propensity to close by applying intelligent scoring.

Optimized user experience: Capture notes, collaborate with peers, schedule meetings, and explore analytics with natural language and gesture-driven commands.

Centralized personalization engine: Understand what customers want and integrate tailored content and recommendations into every interaction with ease.

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