After completing this lesson, you will be able to:
SAP Ariba offers a Help Center for their buyers and suppliers who want to self-navigate SAP Ariba's documentation or contact Customer Support. The Help Center is a place where a user can find more information about various topics and search across different forums of information such as tutorials, product documentation, frequently asked questions and more.
The Help Center source material, resources, pages and experience is based on role and product.
By clicking on the question mark (?) in the top right corner, and select Help Center, the user will automatically be directed to help content that other users have found the most helpful based on the page that is open.
There is product documentation available for both business users and administrator users.
If a site is Suite Integrated, toggling between Administration and Core Administration will change the Product within the Help Center Settings from Strategic Procurement (Administration) to Operational Procurement (Core Administration).
There are Help Centers for suppliers that can be accessed directly at support.ariba.com/help.
The Help Center search is very helpful to find information as it searches across various SAP Ariba resources including product documentation, tutorials, Knowledge Base Articles (KBA), Frequently Asked Question (FAQ)s, Support Notes, Release Updates, Articles, and more.
Documentation & Learning offers product documentation, release updates, tutorials, and other resources divided into sections:
Contact us reinforces the search feature for self-service learning. There is also a Request Immediate Assistance link for assistance with live events, where a form is then presented requesting details about the request and event in question.
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