This section shows you how to select Zero Downtime Option (ZDO) in Software Update Manager (SUM) and provide the password for utilizing ZDO.
Selecting Zero Downtime Option in SUM UI
Zero Downtime Option is shipped as one of the downtime-optimization approaches within Software Update Manager 2.0. To enable the Zero Downtime Option approach, select the option as part of the dialog workflow in phase
If the dialog
Scenario Strategy (step B) does not display the Zero Downtime Option (ZDO) approach, it might be that a component in the system is not ZDO enabled.
The log file for this phase can be accessed using SUM UI by clicking on the hyperlink SELROADMAP.LOG shown in the dialog (step B)
Scenario Strategy. In the log file, search for the pattern
Check if strategy 'ZDO' is possible.
As shown in the sample output (step C), the components that are not ZDO enabled are marked with a warning message
1 ETQ000 ================================================== 1 ETQ399 Check if strategy 'ZDO' is possible: ... 2 ETQ399 Check if all components are ZDO enabled. ... 4 ETQ399 Read 19 entries for table 'LIST'. 4WETQ399 Component 'UNSUPP' with release '100' is not ZDO enabled. 4 ETQ399 Component 'SAP_ABA' with release '75F' is ZDO enabled. ... 1WETQ399 => Strategy 'ZDO' is not possible. For details, see SAP Note 2707731. 1 ETQ000 ==================================================
Authentication of Zero Downtime Option Approach
A password has to be requested before running ZDO using Software Update Manager. This section describes how to get the password to enable ZDO in SUM UI.
- Using ZDO requires an educated employee who took the mandatory training and assessment provided in this Learning Journey.
- Passing the assessment of this Learning Journey will provide a digital SAP Knowledge Badge.
- The digital badge is issued by SAP SE and provided by Credly.com (separate log-on required).
- After receiving the digital badge, it has to be "accepted" and must be made "publicly" visible.
Example for Incident to Request the Password
Create the incident using the SAP ONE Support Launchpad as per the following example:
|Password request for Zero Downtime Option of SUM|
Dear SAP support,
herewith I request the password to enable the Zero Downtime Option approach on the system specified below.
The person listed below has taken the ADM330 training and successfully passed the SAP Knowledge Badge assessment, and is supporting the project. A link to the SAP Knowledge Badge is provided below.
SUM-version: SUM 2.0 SP <xx>
Name: John Doe
Link to SAP Knowledge Badge: https://www.credly.com/earner/earned/badge/...
Thank you and kind regards, Peter Pan