SAP Learning Journey

Managing Supplier Contacts

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Manage supplier contacts in the supplier 360° profile
  • Manage supplier contacts when inviting a supplier to a questionnaire

Supplier Contact Management

You can add, edit, or delete a supplier contact in the supplier 360° profile or when inviting a supplier to a questionnaire.

Adding Supplier Contacts

Adding a supplier contact makes them available for event or questionnaire invitations. If you add the first contact to a supplier 360° profile, that contact automatically becomes the primary supplier contact. The primary supplier contact is the default recipient for all external questionnaires.

Note
Although there is no limit to the number of contacts you can add to a supplier, a maximum of 1000 active contacts per supplier is made available for searching, in no particular order or priority, and with no guarantee that one of those 1000 contacts is the primary contact. Only contacts that are made available for searching show in lists of available contacts during questionnaire or sourcing event invitations and other workflows that involve contact selection or can be used in supplier searches.

Editing Supplier Contacts

Editing a supplier contact allows you to provide the most current information for the contact. Once a supplier contact is linked to an SAP Business Network account, the contact maintains some of their own data in their SAP Business Network profile, but you can continue to manage other information such as their contact type and whether they’re the primary contact.

Deleting Supplier Contacts

Deleting a supplier contact permanently removes it from the supplier. Deleted supplier contacts can no longer be invited to questionnaires or events. If you want to delete a supplier's current primary contact, you must first add or edit another contact to make them the primary contact instead. Once you've removed the primary designation from a contact, you can delete it.

Supplier Contact Management in Supplier 360° Profiles

To add, edit, or delete a supplier contact in the supplier 360° profile, you must be a member of one of the following groups:

  • Supplier Registration Manager
  • SM Ops Administrator
  • Customer Administrator
  • Category Manager
  • Commodity Manager
  • Event Administrator
  • Limited Event Administrator
  • Sourcing Project Administrator
  • Supplier Project Administrator
  • Supplier/Customer Manager
  • Supplier/Customer Agent

How to Manage Supplier Contacts in Supplier 360° Profiles

Play the video below to learn about adding, editing, and deleting supplier contacts in the Contacts area in supplier 360° profiles.

Note
If your site is set up to synchronize new, unapproved supplier contacts automatically from the supplier's SAP Business Network account, learn how to approve or deny a new supplier contact from SAP Business Network

Supplier Contact Management in External Questionnaires

To add or edit a supplier contact when inviting or reinviting a supplier to a questionnaire, you must be a member of one of the following groups:

  • Supplier Registration Manager
  • SM Ops Administrator
  • Customer Administrator
  • Category Manager
  • Commodity Manager
  • Event Administrator
  • Limited Event Administrator
  • Sourcing Project Administrator
  • Supplier Project Administrator
  • Supplier/Customer Manager
  • Supplier/Customer Agent

You must also have permission to send the external questionnaire:

  • For registration questionnaires, you must be a member of the Supplier Registration Manager group.
  • For qualification questionnaires, you must be a member of the Supplier Qualification Manager (SAP Ariba Supplier Lifecycle and Performance only).
  • For stand-alone modular questionnaires, you must be a member of the SM Modular Questionnaire Manager group.
  • For modular questionnaires included in process projects, you must be a member of the SM Modular Questionnaire Manager global user group and a project group with the Process Initiator role (SAP Ariba Supplier Lifecycle and Performance only, in sites where the process project feature [SM-16798] is enabled).

How to Manage Supplier Contacts in External Questionnaires

Play the video below to learn about adding and editing supplier contacts when inviting a supplier to fill out an external questionnaire.

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