Analyzing Process Performance

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Create and structure an analysis

Analyzing Process Performance

A performance widget is helpful whenever certain KPI or attributes need to be visualized, either as a single aggregated value or in categories via bar chart.

Value Widgets

The value widget aggregates case data such as, the average purchase value of a subset of the cases of a process.

Watch the following video to see how to create a value widget with a SUM aggregation function.

The following aggregation functions are available:

  • SUM
  • AVG
  • MIN
  • MAX

Select each box to find out more.

Value Widget Details

Findings for the Case Study:

Total sales - Using the Value widget, we found that our total sales value is 185,045.53 €.

Average cycle time - The process takes on average, 15 days and 2 hours from the receipt order to the receipt delivery confirmation.

Number of variants - There are13 different variants of our process.

Since the Value widget is for single and significant values, we can just get one number. In order to have a deeper understanding of our attributes, we can use the Breakdown widget to dive deeper into our analysis.

Breakdown Widget

Use this widget to generate a bar chart from your data. For example, you can visualize your cases by issue type for an investigation about support times.                                     

Possible queries for this particular data set:

  • How many orders exist per city?
  • How many of the orders are printed T-shirts?

See below an example of Breakdown orders per city in a horizontal bar chart

Findings for the Case Study:

Orders by city - Using the Breakdown widget we found the distribution of where our orders come from by city. For example, we saw that 180 of our orders came from Boston and 130 from San Francisco.

Orders by payment type - We found that 604 customers pay by credit card and 273 via bank transfer.

Orders delivered and canceled - We also found that 805 orders were delivered and 72 were canceled.

Wrap Up: What have we learned so far?

ValueAllows you to aggregate your case data into one specific value or Key Performance Indicator (KPI).
BreakdownThis widget lets you investigate your data in more depth. You can create a bar chart of two variables to gain more insights about your process.

Well done! You have completed the lesson!

Now that we looked at performance widgets, let's take a look at how to analyze time and duration variables!

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