Starting an Investigation (Analysis)

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Manually upload a data set to conduct an investigation

SAP Signavio Process Intelligence - Analysis

Course Essentials

Welcome to SAP Signavio Process Intelligence for Analysts! This course is designed to be interactive and can be conducted using a real business scenario, corresponding process model, and data set, which you can then actually upload to SAP Signavio Process Intelligence!

That's all you need to run your own analysis and explore the features!

So before you start your Process Mining journey with SAP Signavio Process Intelligence, let's make sure you:

  • Have access to SAP Signavio Process Intelligence
  • Review the business scenario
  • Download the data set
This section is meant for those wishing to take this course through a real-life example. If you don't want to follow the interactive part and just want to read about SAP Signavio Process Intelligence, you can start this course at Analyzing Process Flows.

Step 1: Make sure you have access to SAP Signavio Process Intelligence!

Please note that the productive usage as well as Data Migration is not allowed within the trial. The functional scope further excludes the import functionality. Therefore, an SAP Signavio Process Intelligence license is required for completing the hands on exercise. However, the training can also be successfully accomplished without the data set and the completed Case Study. If you want to explore the SAP Signavio Process Intelligence and other products of the SAP Signavio Process Transformation Suite, you can continue with registration.

Get your 30-day trial version!

After you register, you have access to your own SAP Signavio Workspace for 30 days. Once this trial period has expired, the workspace gets automatically deactivated. There is no charge or payment required. 

Register here: Register.

For activating SAP Signavio Process Intelligence in your trial, please reach out to your SAP Signavio contact person.

Step 2: The Business Scenario

In this course you follow the company, MyShirt Inc. They are looking to analyze their processes using SAP Signavio Process Intelligence. You will learn about the tool's important features and follow a step-by-step guide on how to gain insights for process improvement.

The process we will analyze is the Order-to-Cash process for MyShirt Inc. This company sells high quality fair-trade T-shirts with prints on it. 

A customer can either order a pre-printed shirt from their online shop or create a custom print. In both cases, a prepayment is required before the order ships.

MyShirt Inc. is a small online shop for printed and non-printed t-shirts. Due to the growing number of orders, the management decides to first document the order-to-cash process and then analyze the transaction data from an ERP system in which the process is performed on a daily basis.

The Order-to-Cash Process

The Management knows that process models are snapshots of business activities and recently, they've faced issues on timely delivery and payment. In order to find the root cause of these problems, the company decides to use SAP Signavio Process Intelligence to gain more insights on these performance issues and compliance violations. 

The following process model shows their Order-to-Cash process. 

Select each marker in the process model to see potential issues that could impact the business.

Order-to-Cash Process

Case Study Information (Optional)

  • 1 order = 1 case
  • 855 cases (orders) have been taken into account for this analysis
  • There are two types of goods:
    • Non-printed shirts
    • Printed shirts
  • There are two types of customers:
    • Premium customers 
    • Standard customers
  • There are two types of shipment:
    • Express shipment 
    • Standard shipment*Only premium customers can choose express shipping.

Step 3: Download the Data Set (Optional)

In collaboration with process experts, the IT department was able to obtain the transactional data and extracted this from the ERP-System. The team was so kind to provide them as CSV-files.

Now it's up to you as a Process Analyst to take a closer look at this data and find potential causes for the inefficiencies.


As the import of data is not included in the 30-days trial version, you can import the following data sets only if you have a SAP Signavio Process Intelligence license.

Download the EVENT LOG: here

Download the ATTIRUBTE LOG: here

As already mentioned, the training can also be successfully accomplished without the data set and the completed Case Study. Thank you!

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