Secondly: Add Additional Information Focused on Process Execution
The second activity is to add additional information, focused on process execution:
- Tasks and Descriptions
- Risks and Controls
- Key Performance Indicators
Which roles are involved for executing the tasks?
Example: HR Team / SME
Tasks and Descriptions
Tasks: Which tasks are required?
Example: Confirm order, create new customer contact
Descriptions: In the case of tasks which need to provide more detailed information to be executed, what information is required and needs to be provided in a dedicated task description?
An example of a task could be: "Create new customer contract":
- open customer account in CRM system
- click on 'new contract' and assign services
What tools or applications are used to complete the tasks?
Examples: SAP, Salesforce, and so on
What data or documents are consumed or created?
Examples: Work contract, Order confirmation, and so on
Risks and Controls
Are there any risks in certain tasks?
Example: Customer data not verified
Are the risks covered by corresponding controls?
Example: Authentication via check with customer database
Key Performance Indicators (KPIs)
Which KPIs are suitable for the process to measure the performance?
Examples: Cycle time, Number of applications per region, and so on