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Join our SAP Learning Group moderated by an SAP Learning expert. Ask your questions about your digital learning journeys,&nbsp;prepare successfully for your SAP Certification exams, and collaborate with other learners to reach your learning goals.

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SAP Learning Class | Use SAP Service Cloud

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Following a Day in the Life of a Service Agent

Managing Customer Interaction

Following a Day in the Life of a Field Service Technician

Managing Objects to Support the Service Process

SAP Service Cloud Usage

The course in this learning journey is an introduction to SAP Service Cloud. It walks you through how it works, as if you were a business user (a service agent and a technician) using the solution on your first day on the job

Using SAP Service Cloud

Welcome to this course on using SAP service cloud. The course in this learning journey is an introduction to SAP service cloud. It walks you through how it works for a business user, such as a Service agent or technician, as well as how the solution would be used on your first day on the job. This perspective is also important for other roles new to the solution. Whether you're a developer, a solution architect, or a technical or functional consultant. With straightforward lessons in a self-paced learning journey, you dive into key topics including management of service, e-mails, phone calls, escalations, SLAs, tickets, and reports. Test your knowledge in each unit to help consolidate your learning. Are you ready? It's time to get your journey using SAP service cloud started.

Today&rsquo;s business landscape is changing dramatically and so are your customers&rsquo; expectations for better interactions with your company. To help you fulfill these expectations, SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences &ndash; as well as the learning you will need to maximize these applications. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions 
You will learn as well about the different options you can choose to attend SAP Customer Experience trainings. 
&bull; SAP Training and Adoption concepts 
&bull; SAP Customer Experience Solutions learning portfolio offering 
&nbsp; o SAP Commerce Cloud 
&nbsp; o SAP Customer Data 
&nbsp; o SAP Sales Cloud 
&nbsp; o SAP Service Cloud 
&nbsp; o SAP Emarsys and SAP Marketing Cloud 
&nbsp; o SAP Customer Experience Solutions &ndash; Integration and Extensibility 
&bull; Other learning resources 
&bull; Questions

SAP Customer Experience: Education Resources

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.

In this live session we will have a closer look on typical requirements, issues, and best practices on the topic print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SAP Customer Experience: C4C Extensibility

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture.

If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you!

By attending this series, split into 4 days of 2 hours each, you can get to know all the different SAP Customer Experience solutions: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Emarsys Customer Engagement, and SAP Customer Data solutions. Learn about their major features, use cases, and business benefits, as well as learning and enablement options.

You can also discover the different approaches to integrate them together and with back-end systems from SAP (such as the SAP ERP application, the SAP CRM and SAP S/4HANA). Finally, you&rsquo;ll hear about the extensibility models available to implement your custom business requirements.

Meet SAP Customer Experience Solutions

SAP Customer Experience expert trainers deliver an introductory session on the C_C4HCX certification exam for SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for its preparation. The session also aims to address any participant question related to this certification exam. 
This session presents the following concepts (not necessarily in this order): 
Introduction 
&nbsp; *About the C_C4HCX certification 
&nbsp; *General Information 
&nbsp; *Exam Information 
All Topics Walkthrough 
&nbsp; *SAP Extension Suite 
&nbsp; *SAP Integration Suite 
&nbsp; *SAP Sales and Service Cloud 
&nbsp; *SAP Customer Data Cloud 
&nbsp; *SAP Commerce Cloud 
&nbsp; *SAP Marketing Cloud and Emarsys 
&nbsp; *The Intelligent Enterprise 
Simulation mode: Sample questions 
Further Resources

Prepare to Pass C_C4HCX: Solution Architect for Customer Experience

Today&rsquo;s business landscape is changing dramatically, as are your customers&rsquo; expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include: 
- SAP Training and Adoption concepts 
- SAP Customer Experience Solutions learning portfolio offering: 
&nbsp; &nbsp;- SAP Commerce Cloud 
&nbsp; &nbsp;- SAP Customer Data 
&nbsp; &nbsp;- SAP Sales Cloud 
&nbsp; &nbsp;- SAP Service Cloud 
&nbsp; &nbsp;- SAP Emarsys and SAP Marketing Cloud 
&nbsp; &nbsp;- SAP Customer Experience Solutions &ndash; Integration and Extensibility 
- Other learning resources

&nbsp;

Grow your Skills in SAP Customer Experience Solutions

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam. 
The following concepts will be covered: 
- About the C_C4HCX certification 
- General Information 
- Exam Information 
- All Topics Walkthrough 
&nbsp; - SAP Extension Suite 
&nbsp; - SAP Integration Suite 
&nbsp; - SAP Sales and Service Cloud 
&nbsp; - SAP Customer Data Cloud 
&nbsp; - SAP Commerce Cloud 
&nbsp; - SAP Marketing Cloud and Emarsys 
&nbsp; - The Intelligent Enterprise 
- Simulation mode: Sample questions 
- Further Resources

&nbsp;

Learning Objective:

After participating in this live session, you will understand the format, scope and process to prepare for the SAP CX Solution Architect certification.

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: 
- SAP Learning concepts and types of resource 
- SAP Customer Experience Solutions - Integration and Extensibility roles 
- Resources for Developers&nbsp; 
- Resources for Administrators&nbsp; 
- Resources for Architects 
- Other learning resources 
- Questions and suggestions

&nbsp;

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

&nbsp;

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

SAP Service Cloud Usage

Record of Achievement

Pass all the quizzes and receive a digital badge

Using SAP Service Cloud

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