Utilize Low-Code/No-Code Applications and Automations for Citizen Developers

Explaining Key Use Cases for SAP Work Zone

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Describe the central elements of connecting people, processes, and data
  • Describe the key use cases for SAP Work Zone
  • Outline the central elements of the UX Integration use case

Introduction to Key Use Cases for SAP Work Zone

In the previous lesson, we talked about the DX service portfolio and related solutions. SAP Work Zone is built on top of the application-centric experience from the SAP Launchpad service and provides additional capabilities that enable you to combine it with web content, documents and knowledge sharing as well as user engagement in discussion forums, feeds and more.

In this lesson we will have a look at the different elements we can bring together when connecting people, data and processes, and outline some of the key use cases you can realize by harnessing the powerful capabilities of SAP Work Zone.

SAP Work Zone: Connecting People, Data, and Processes

To overcome the challenges of a fragmented user experience across vast number of tools, IT systems, content repositories and applications discussed earlier in this unit, let’s now look more closely into the different ways in which users are seeking to have a harmonized experience. The DX services and SAP Work Zone will enable you to combine these "fragments" in a unified way:

  • The first aspect covers a range of SAP, custom-built and third-party applications or extensions, often connected to a dedicated business process. It can include a combination of cloud and on-premise applications, to truly harmonize applications across your enterprise.
  • The second aspect – still closely connected to business processes – is that users require centralized access to workflows, tasks, and notifications.
  • Third, to adequately cover an end-to-end business process, additional information such as web content, knowledge bases or other types of documents are required– users expect those to be part of the same seamless experience.
  • Lastly, users expect to have an engaging platform that enables structured ways of knowledge sharing, user interaction via discussion forums, micro-community sites and more. This last aspect in particular enables you, the citizen developer and non-technical business users, to actively contribute to development with the page building and workspace capabilities – which we will learn even more about in this unit.

In summary, combining the elements above in SAP Work Zone enables you to create engaging experiences that connect people, data, and processes for a broad range of personas – covering employees, business partners and even external stakeholders (such as suppliers, for example).

Explaining Typical Use Cases for SAP Work Zone

We have looked at some of the key pillars of SAP Work Zone and the way it brings together people, processes, and data. These include application and extensions, workflows and tasks, web content and knowledge base information as well as unstructured user engagement with forums and communities.

Now, we will build on this understanding from the previous lesson and look at some of the typical use cases that SAP Work Zone makes possible.

User Experience (UX) Integration
For the first key use case, imagine you want to provide a harmonized user experience (UX), also referred to as an integration layer, that brings together various digital tools. SAP Work Zone allows you to create this common entry across multiple SAP S/4HANA systems. You can also centralize access to applications to create a hybrid landscape that includes a mix of SAP and third-party applications. For example, an employee, who is a global controller, could create such an integration layer, if other users in the respective department or division should gain access to a dashboard-like experience for accessing different business processes and transactions in their everyday business life.
Enablement and Learning
A second use case you can consider is in the context of SAP SuccessFactors and the area of Human Experience Management (HXM). In this situation, a citizen developer can utilize the capabilities of SAP Work Zone to create an integrated and engaging place for employee onboarding, or other learning-focused experiences.
Self-Services and Support
A third use case you can envision could be for the creation of a central knowledge base and support portal for employees. Such a tool can help increase employee, supplier, and customers self-service access to information. For example, what we see very often is that users of SAP Work Zone will create a portal for employees to have a "one-stop-shop" for all company processes and self-services.
SAP Enterprise Portal Transition
A fourth use case is when your current company intranet or supplier portal uses SAP Enterprise Portal which is an on-premises solution that is not geared towards citizen developers. In this situation, SAP DX services enable you to add engagement layers – in terms of workspaces, the page-builder and more – all of which is based on a modern cloud-based solution.
Distribution of Extensions
A fifth use case is when you have created applications or process extensions using low-code / no-code, and now you want to share them. To distribute these extensions after development, a harmonized and centralized access point is essential for users to conveniently find and use them. SAP Work Zone enables this, and it could be for a specific division, business unit, or even across the company.
Next-Generation Digital Workplace
Lastly, we have a sixth use case for those who want to think about a bigger transformation, of a complete next-generation portal or digital workplace experience. It often leverages a combination of some (or even all) of the previously described use cases to, for instance, deliver a fully re-imagined employee portal experience that nicely blends user engagement, application access and innovative technology.

Use Case Deep Dive: UX Integration Across ERP Systems

Before looking into the ways to start building these engaging, modern experiences, let’s have a closer look at one of the use cases mentioned in the previous lesson – user experience (UX) integration.

As a recap, we need UX integration to create personalized dashboard-like experiences for employees to access the respective business applications, processes & transactions they need, that otherwise span across various systems.

The following capabilities of SAP Work Zone are leveraged to achieve a harmonized UX integration layer:

  • An application launcher with different options for presenting the relevant app or process, ranging from a simple URL to integration cards and full-page applications.
  • The ability to access the applications in different ways, both within the platform and via a new browser tab.
  • Deep linking via different mechanisms like URL parameters.
  • Support for translated experiences in different languages.
  • Ability to customize the user interface with a customer-specific theme and branding.
  • Seamless, unified login experience across different integrated systems.
  • Support for specific role-based access levels, combining local and centrally managed authorizations.
  • Ability to flexibly structure the content in whatever way you need to present it.

The combination of those capabilities in the context of UX Integration ultimately enables several business benefits:

  • Productivity boost by gaining fast access to information.
  • Efficient navigation via a central unified experience.
  • Focus on important KPIs and live business data.
  • Real-time interaction with business data allows immediate reaction to events and activities.
  • Personalized access to applicable, role-based content.
  • Reduction or elimination of inconsistent, fragmented user experience with many entry points to various tools.

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