In the previous lesson, we talked about the DX service portfolio and related solutions. SAP Work Zone is built on top of the application-centric experience from the SAP Launchpad service and provides additional capabilities that enable you to combine it with web content, documents and knowledge sharing as well as user engagement in discussion forums, feeds and more.
In this lesson we will have a look at the different elements we can bring together when connecting people, data and processes, and outline some of the key use cases you can realize by harnessing the powerful capabilities of SAP Work Zone.
SAP Work Zone: Connecting People, Data, and Processes
To overcome the challenges of a fragmented user experience across vast number of tools, IT systems, content repositories and applications discussed earlier in this unit, let’s now look more closely into the different ways in which users are seeking to have a harmonized experience. The DX services and SAP Work Zone will enable you to combine these "fragments" in a unified way:
- The first aspect covers a range of SAP, custom-built and third-party applications or extensions, often connected to a dedicated business process. It can include a combination of cloud and on-premise applications, to truly harmonize applications across your enterprise.
- The second aspect – still closely connected to business processes – is that users require centralized access to workflows, tasks, and notifications.
- Third, to adequately cover an end-to-end business process, additional information such as web content, knowledge bases or other types of documents are required– users expect those to be part of the same seamless experience.
- Lastly, users expect to have an engaging platform that enables structured ways of knowledge sharing, user interaction via discussion forums, micro-community sites and more. This last aspect in particular enables you, the citizen developer and non-technical business users, to actively contribute to development with the page building and workspace capabilities – which we will learn even more about in this unit.
In summary, combining the elements above in SAP Work Zone enables you to create engaging experiences that connect people, data, and processes for a broad range of personas – covering employees, business partners and even external stakeholders (such as suppliers, for example).