Fostering the Growth of Citizen Development at All Levels

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Explain how to foster your own growth as a citizen developer and the practice of citizen development in your team

Fostering the Growth of Citizen Development at All Levels

In the last lesson, we investigated how an IT department can set up a citizen development center of excellence to define the strategy and goals for implementing a low-code / no-code program. We reviewed the different activities that the center of excellence should oversee, from administration, to governance, to the rollout of citizen development to the entire company over time. While you may not personally need to know about these topics, you will be affected by them. As an aspiring citizen developer, the center of excellence will take care of the work you do, and you, in turn, will help the growth of citizen development in your department and cross-functionally.

Finding or Creating Allies and Stakeholders

Requesting additional functionality in your software system, or for a new app on the IT department’s backlog list, is not always the easiest process. Long wait-times and shifting priorities cause frustration both for non-technical employees and professional developers alike.

What can you do when you want them to implement a new platform that you can use to build your own low-code / no-code solutions? That is another IT project.

The best way to do this is to equip yourself with information about citizen development, and then use that knowledge to get your colleagues and managers on board with the idea. Participating in this learning journey is a great way to get started. As you complete these units, start sharing what you’ve learned with others.

Expand the circle of people who know about and have an interest in solving your, and their own, IT backlog problems. In other words, create more stakeholders who could believe that low-code / no-code is an option.

In the best case, your company has people whose jobs automatically make them stakeholders, such as IT administrators, managers, professional developers, and process improvement experts. Talk to the people you work with every day who fit those roles and keep expanding from there. Find out their concerns, and use what you learn in this course, and other content you can get from SAP, to convince them that low-code / no-code technology is a good solution. Starting with a pilot project is usually the best approach to get people onboard.

Training Citizen and Professional Developers on LCNC

After you have all the necessary stakeholders on board, they have established a citizen development center of excellence, and set up the SAP Business Technology Platform with its unified low-code /no-code tooling, the next steps are directly in your control. It’s time to get trained and start building.

The first unit gave you a good understanding of business processes and how they should be defined and managed. By the end of this unit, you will understand the basics of citizen development. In the next units, you will learn the basics of application development, and, then, you will start building your first mobile application and, after that, process automations.

As your experience grows, so will the learning opportunities that we offer to citizen developers. We will continue to add content to SAP Learning, as we hear more from you about what else you need.

Training isn’t just for non-technical people. Professional developers and IT administrators also must learn how to use low-code / no-code tools themselves. There is already a lot of content available for the more technically savvy users on various SAP learning platforms and the SAP Community that goes into detail about SAP Workflow Management, SAP Intelligent Robotic Process Automation, SAP AppGyver, and more.

Working with Pre-Built Content

Once you get through your initial training and feel ready to use low-code / no-code, the easiest way to get started is to use pre-built content, also known as content packages or learning packages. These are low-code / no-code automation and application building blocks that have already been created for the most common use cases in an enterprise. They not only make your development faster, but also allow you to learn from the best practices in your industry or line of business.

For example, when you think you have a process that could be automated, your first stop should be the marketplaces where these extensions are listed. Even better, take some time to browse all the pre-built content packages and integrations that are relevant to your job and line of business. There might be solutions you don't know of yet, waiting for you to activate them.

From pre-built workflows to pre-built bots, SAP already offers a broad range of solutions for you, and many lines of business. Here is a sampling of what you will find:

  • In finance, there are content packages for supplier invoice checks, automated uploads of bank statement files, management of payment advice, mass asset management, and CAPEX management.
  • In procurement. you will find packages for creating purchase requisitions from excel, managing catalog items, creation of business partners, and physical inventory counts.
  • In human resources, you will find tools for automatic interview scheduling and automatically answering email questions.

These are just a few highlights from a few lines of business and the list goes on and on. Whether you’re in supply chain, marketing, sales, services, or engineering, if your company runs SAP, there is likely a pre-built content package for you. If you don’t find what you are looking for, that is why you are becoming a citizen developer. You will be able to build what you need using low-code / no-code tools.

Summary: Fostering the Growth of Citizen Development

Let’s recap the key takeaways from this lesson on how to help the growth of citizen development at all levels in your work and in your team:

  1. Find or create stakeholders. You need your colleagues to make low-code / no-code available in your company and the right program in place to roll this out to citizen developers.
  2. Training is vital for you to get started, and it is also important for professional developers and IT administrators.
  3. You can realize fast wins by leveraging pre-built content. Look for low-code / no-code add-ons that are already available and set those up first. After that, you can build new ones and share them with your colleagues.

Join us in the final lesson, where we review the entire unit, and reinforce everything that you’ve learned. See you there!

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