Getting Started With Digital Experience (DX) Services

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Explain the goals and structure for this unit

Getting Started with Digital Experience (DX) Services

Welcome to the next unit in your learning journey, Low-Code / No-Code Applications and Automations for Citizen Developers. This is the eighth unit in this course, where you will learn how to "create an engaging digital workplace with SAP Work Zone".

Your co-instructors for this unit are Yumnah Abbasi and Florian Büch. Here’s a bit more about each of them:

Yumnah Abbasi –

Your first instructor is Yumnah Abbasi, a product specialist working in low-code / no-code applications and process automations at SAP in Berlin, Germany. With a lifelong interest in technology and past experience working in communication and marketing roles, she is a true citizen developer and will guide you through in-depth information about digital experience (DX) services on SAP BTP. Feel free to follow Yumnah on SAP Community and reach out to her with your feedback and questions.

Florian Büch -

Your second instructor is Florian Büch, based in Munich, Germany. He is a member of the product management team for SAP Business Technology Platform (BTP) - DX services. Having worked as a senior solution architect and implementation consultant in this space, he is excited to see the power of DX services come to life in the hands of citizen developers. Florian’s always open to feedback and suggestions, or to answer your questions, so feel free to follow him on the SAP Community.

The instructors will introduce you to the creation of DX services, why that is important and how SAP Work Zone functions. It will be presented through detailed examples and demos, however there is no hands-on portion for you in this unit. At the end, we will share a list of resources where you can get hands-on experience via your own SAP Work Zone environment.

Learning Objectives and Prerequisites

Upon completing this unit, you will have a basic level of knowledge about digital experience services and the opportunities and benefits for a citizen developer to leverage this technology. This should provide you with the context you need to envision various implementations of this solution in your workplace. It will also provide the foundation you need to assess what additional hands-on trainings would be useful for your development.

If you would like to work on the practical exercises / tutorials provided at the end of this unit, ensure that you have an SAP Business Technology Platform (BTP) Enterprise account with either an active subscription for SAP Work Zone and/or an enterprise agreement with sufficient credits in place. You can learn more about how to gain access to SAP Work Zone in the discovery center: SAP Discovery Center - SAP Work Zone ( Our onboarding guide on SAP Help covers the required steps for the baseline system setup: Onboarding to SAP Work Zone - SAP Help Portal

The Case for Digital Experience Services

When asked about typical challenges in their everyday work-life, employees often mention that they struggle to find the relevant information they are looking for, having to spend too much time switching between business applications or not even finding the relevant application they need to accomplish a given task.

The reality is that complex enterprise technology landscapes lead to sub-optimal user experiences that are heterogeneous and fragmented across a vast number of content types, UI tools, IT systems, content repositories, applications, and channels.

DX services offer a solution to this problem. DX services enable companies, IT departments and employees to improve this situation by bringing it all together and making it easier to consume. DX services are intended to deliver consistent and engaging user experiences across all channels, business processes, and applications.

Therefore, this unit will focus on how you – as a citizen developer – can leverage DX services and specifically the capabilities of SAP Work Zone. DX services can be understood as a pillar of the low-code / no-code unified offering on SAP Business Technology Platform (BTP), in addition to application development and process automation. This offering allows you to create an easily consumable and engaging digital workplace for yourself, your colleagues, suppliers, customers, and other personas – without writing any code.

As a citizen developer, SAP Work Zone provides you with an easy-to-use, unified, and harmonized access point to the intelligent enterprise, and helps you create digital experiences that drive employee productivity, unify information access, and make newly built applications available to the relevant users across different devices.

What to Expect in this Unit on Digital Experience Services

There are nine short lessons in this unit. Each lesson contains a mix of videos, text and diagrams that cover similar content, so that you can learn by watching, reading, or both. In the upcoming lessons of this unit, we’ll cover the following topics:

  • DX services as part of the SAP Business Technology Platform.
  • Key use cases­ for SAP Work Zone.
  • Key product capabilities for creating engaging experiences in SAP Work Zone.
  • SAP Work Zone no-code page builder experience.
  • Deep dive: SAP Work Zone workspaces.
  • Extensibility options for SAP Work Zone.
  • Getting started with practical experiences in SAP Work Zone.
  • Course review and looking forward.

This unit will ensure that you have a firm grip on DX services on SAP BTP in general and on SAP Work Zone capabilities for citizen developers. We are thrilled to move forward in this journey with you.

Let´s get started!

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