Wow, you have created your first process, defined several forms, included an automation to extract data, used a condition to control the flow and even improved the process with some decision logic. Now it’s time to measure success and improvements.
In this lesson you will learn why and how you can gain visibility into your processes to measure performance with SAP Process Automation.
What’s going on with your process?
Congratulations, we have done it. The formerly paper-based, error-prone, manual sales order management approval process has been automated and even improved.
But now let us ensure it stays at this optimized level.
How could you do this? Measure the performance.
Sounds easy? It is quite easy with SAP Process Automation. You will gain end-to-end process visibility. There is a comprehensive dashboard with several process performance indicators, like process cycle time, duration of individual steps or status of the running processes – and this view is created automatically, in real time.
Furthermore, you can drill down into every single process instance to check what’s going on. You have a customer on the phone who is urgently asking for the status of the sales order? No problem, you get all the details containing all the necessary business-related information.
It’s good to have these insights. But it is even better if you can act on them. SAP Process Automation enables you to act as well.
Now you understand current and past performance, you can ensure everything is on track and even trigger the right actions, if necessary.