In an earlier lesson we learned about workspaces as one of – or possibly even the – most important building block for enabling various use cases and providing a broad range of features, including content management, forums, and flexible page design.
We talked about the different ways workspaces can be utilized based on the required use cases for SAP Work Zone and that these capabilities can also be adjusted per workspace by selecting the relevant settings and feature sets.
In this next lesson, let’s dive deeper into those workspace capabilities which are the linchpin of the ability to empower all users of the system – administrator, citizen developers and regular end user alike – to create engaging experiences in SAP Work Zone. Those capabilities can be leveraged in public, private, as well as external workspaces.
- Overview Pages Section
- The overview pages make use of the no-code page design experience and the cards/widgets which we’ve already covered earlier. These overview pages are accessible only to workspace members.
- Feed Updates Section
- When user interaction is a key requirement, you can enable the feed update section to provide a chronological feed view of comments, posts, and other user actions in a workspace.
- Membership Section
- The membership section allows managing access to the workspace, for instance inviting new members or granting administrator rights for the workspace.
- Recommendations Section
- In case you want to provide an effortless way for users to browse trending or recommended content within the workspace, the recommendations section has you covered.
- Sub-Workspaces Section
- While workspaces with their different sections and with the ability for creating different overview pages already allows for great ways to structure content, the ability to create nested workspaces – so-called sub-workspaces – provides an even greater flexibility. One level of sub-workspaces is supported, with independent membership, content, and feature control.
- Content Section
- Whether it’s about storing detailed information about a described business process, posting how-to videos, or simply sharing a presentation, the content section provides the required capability for structuring / managing content within a workspace. You can easily reference content from this section on your overview pages, specifically via the content widget.
- Events Section
- If you are looking for a great way to share key milestones of your project, external events, or share upcoming webinar details, the events calendar feature within the workspace will be a great fit. You can then also share links to the events, users can import the events into their calendar, and you can even add those events to your overview page(s).
- Knowledge Base Section
- Next, we have the knowledge base feature – a powerful capability if you’re looking for more SAP Work Zone-native ways of storing knowledge. In contrast to the content section which focuses more on uploading content assets created outside of SAP Work Zone, the knowledge base provides a form-based method of sharing knowledge with your workspace members. All knowledge base entries a user has access to will flow into the cross-workspace knowledge base.
- Forum Section
- In contrast to the feed section which mostly focuses on quick comments or posts, the forum(s) section of a workspace supports a very structured approach for user interaction – for instance to create question and answer pages in your global onboard or enablement workspace.
- Task Section
- Lastly, workspaces even provide a collaborative task management feature that allows you to track key activities of members across the workspace, as when planning a new marketing campaign or customer event, for example.
Workspace Content Section
While there are many sections available for you to select per workspace, the content section is one of the most important ones – it is the central content repository for your overview pages and other structured content. Let’s have a closer look at what exactly you can do in this content area.
To exchange information with other users, you can choose from various types of content for different purposes. For example, you can create blog posts or wiki pages for rich text native content, or you can upload documents and other files directly to the content section. To provide a better structure for workspace members to find the content, you can create a folder structure, leverage versioning for the content, assign file-level permissions for read-only or full access, and other typical content management capabilities.
Each content item also has a corresponding comment area, where users can directly interact with the content item, add comments, or share other forms of feedback such as likes or 5-star ratings. All comments on the documents as well as other items will be shown in the workspace feed section.
Workspace Forum(s) Section
While the feed section focuses more on ad-hoc user engagement, the forum(s) section provides different usecase-specific mechanisms for structured collaboration with workspace members.
- Discussion Forum
- The discussion forum type enables structured discussion threads around a topic, not focused on finding THE single right answer, but rather on exchanging different point of views.
- Idea Forum
- The idea forum type presents a light-weight feature of exchanging and tracking user ideas, with different statuses that can be assigned to an idea to indicate, for example, that it has been accepted for further review, as well as the ability for users to vote "up" or "down", producing a counter to tally the most voted. suggestions.
- Question Forum
- Lastly, the most-used forum type for questions provides a structured approach of finding the correct answer to question, with an ability to close a question as "answered" and hereby highlighting the "correct" or "best" answer for other users to easily find.