Now it’s time to get to know SAP Sales Cloud with the help of our colleague Jens Limbach, who works as a business architect in sales. He has joined this low-code / no-code learning journey to provide you with a line-of-business perspective on this new technology – namely, how citizen development can be applied to SAP Sales Cloud.
SAP Sales Cloud is a cloud CRM solution that assists the daily activities of a salesperson. This includes communicating and collaborating with customers, supporting the lead-to-cash process and providing complete transparency on the current sales business.
Here, you can see the SAP Sales Cloud dashboard that shows everything that is important for a salesperson's daily work. Immediately, you can see the most relevant company news, the most important upcoming activities, the tasks at hand and the quick links that go directly to leads, opportunities, and quotes.
You also see the most important KPI’s here and behind those are detailed dashboards that let the user drill into the data to analyze the business.
It´s easy to use the navigation to get to any specific information, at any time, like customers, contacts or data that supports the sales process.
Next, take a look at the appointments because they are connected to our use case of sharing public webinars. You can see there are some customer meetings here, but also a public webinar coming up. Anybody can join this via a Microsoft Teams meeting and listen about how to become a sales rockstar with SAP Sales Cloud.
In his daily life, Jen's uses SAP Sales Cloud to make appointments with his customers, colleagues, and partners. Sometimes he also does public webinars, which leads us to his use case for citizen development. It would be useful if his public webinars could be automatically displayed in an app where any customer or partner could view them and register for them. This would help him to increase his reach and would be an easy way for customers and partners to stay up to date.
This is where SAP’s new LCNC solution comes into focus – Jens is a potential citizen developer, so today he wants learn how easy it is to build an extension that will improve this business process right away.
With that in mind, we will now take a look at how to build a custom solution that extends SAP Sales Cloud without writing any code. We will use SAP AppGyver to publicly list events which colleagues organize for customers and partners.