The Emergence of Hyperautomation

Objectives
After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Explain the emergence of hyperautomation

The Emergence of Hyperautomation

Introduction

Do you think optimized and automated processes are all that can be achieved here? It’s a fair assumption, and at one stage, that was the case. However, in recent years, the concept of hyperautomation has emerged, expanding the process automation maturity spectrum that we covered earlier.

What is Hyperautomation?

Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify and automate as many business and IT processes as possible. This can be achieved using multiple technologies, tools, or platforms, including many terms you may be familiar with:

  • Artificial intelligence (AI)
  • Machine learning (ML)
  • Robotic process automation (RPA)
  • Business process management software (BPMS)
  • An increasing range of low-code or no-code tools

Source: https://www.gartner.com/en/information-technology/glossary/hyperautomation

How Hyperautomation Goes Beyond Standard Automations

If optimized processes are highly automated, what’s the difference between them and hyperautomation?

Automation is your basic task automation, replacing individual steps or workflows that a business has identified using software. Hyperautomation, much like business process management, is an approach that seeks to automate and coordinate as much as possible, including the identification and improvement of processes, but with an increasing influence of AI and machine learning capabilities. It does this to either transform processes (a so-called digital transformation) and or to create new ones that would have been otherwise impossible using traditional methods.

Now, let’s look at an example of how a process can be first automated and then hyperautomated.

A capital expenditure request (CAPEX) is a good example here. This is when money is spent by a business or organization to acquire or maintaining fixed assets, such as land, buildings, and equipment. Previously these would have been manually raised, requiring employees to identify parts that need replacing, manually enter this information into a form, pass it to their manager to sign, and then take that signed form to the vendor for the replacement part.

However, the automated version of this would be different.

For this, the document would be sent to an email inbox by an employee and, from there, an RPA bot extracts the necessary information and pre-populates a request in a core system. Of course, a person can intervene here if the bot struggles to read the information, or it’s missing, but it’s still a big, and time saving, improvement on the manual process.

So, where does hyperautomation go beyond this?

In this case, the document can be created automatically based on information received from the defective system, it’s then sent in an email, the RPA bots extracts the information from that email inbox by scanning for new documents. Machine learning is used to verify and validate the information, before then instructing the RPA bot to take further action, order the part, and fill in the necessary paperwork and databases. That’s just one example of a process that can be hyperautomated.

Summary: Hyperautomation Powers the Citizen Developer

Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify and automate as many business and IT processes as possible.

This can be achieved using multiple technologies, tools, or platforms, including many terms you may be familiar with:

  • Artificial intelligence (AI)
  • Machine learning (ML)
  • Robotic process automation (RPA)
  • Business process management software (BPMS)
  • An increasing range of low-code or no-code tools.

This topic is important for citizen developers, because these are the types of processes you will be capable of identifying, building, and monitoring using software.

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