Why are Business Processes so Important?

After completing this lesson, you will be able to:

After completing this lesson, you will be able to:

  • Explain the importance of business processes

Why are Business Processes so Important?


Now you know what business processes are and how they have six key stages, but why is focusing on them so essential here? To put it simply, having well-defined business processes helps a company to run efficiently and, ultimately, to improve their profitability. It also means you have a better chance of being successful at your job, too.

Poorly Defined Processes Are Poorly Performing Processes

Even if they’re not engineered well, you can still be running processes. Poorly designed, poorly executed processes can get the job done at times. Unfortunately, it is those processes that are causing the biggest issues in companies today. Looking some of the impacts they can have, you can see why:

  • Individual performance and company expectations are often missed.
  • There are long lead times until new employees are producing results.
  • The same challenges repeatedly elicit chaotic, reactive, and variable responses.
  • A lack of attention to quality and continuous improvement over time leads to complacency, stagnation, and loss of competitiveness.
  • Staff morale is low without an obvious cause.

You need to be aware of what processes and sub-processes exist, and shape them around producing the right results, consistently.

Run Your Processes Like Clockwork for Reliable Results

By identifying and optimizing the key tasks that a company needs to succeed, you’ll see several benefits:

  • With less time spent on inefficient processes, there is more time for people to focus on work that can make a difference. So, instead of chasing emails or doing admin, employees have time to be creative or solve problems. Not only does this make their roles more enjoyable, it also significantly increases their productivity.
  • An increase in productivity often comes with a reduction in costs for a company, too.
  • To add to these benefits, well-run processes help to improve communication between people and departments, can eliminate daily confusion or frustration, and increase the accountability within a team. Rather than blaming a process, team members will take on more responsibility and focus on their goals.
  • If we look at the bigger picture again, by having a record of clearly defined processes, business can be increasingly agile. So, when changes are needed to a documented process, solutions can be found quickly and rolled out.

Summary - The Benefits of Well-Defined Business Processes

To conclude, while benefits can differ on a case-by-case basis, a set of clearly established business processes can:

  • Improve efficiency
  • Increase productivity
  • Empower people
  • Streamline communication
  • Allow a company to be increasingly agile
  • Improve the company's chances of profitability

When you think about these benefits as a citizen developer, and what we learned in the previous lessons, it is obvious that having a clearly defined process that is running well, even if it is highly manual and repetitive, is the precursor to automating a process.

To be most effective with building your low-code / no-code solutions, the process should be clearly mapped out with an understanding of what it looks like when it is running optimally. This is essential, because you don’t want to start developing your automation or application, only to realize the process itself wasn’t that great in the first place.

Next, we’ll go through the key roles involved in a business process.

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