Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

There are two correct answers.

The go-live communication should be planned well in advance and aligned with the project management.

The change agents have the primary responsibility for executing the go-live communication plan.

The go-live communication should include information on implementation steps and user support offerings.

The change manager is responsible for scheduling ad-hoc meetings to resolve technical issues after go-live.

Choose the correct answer.

It’s reasonable to ignore the assessment results if it’s only one small business unit.

It’s advisable to exclude this unit from the go-live to ensure a smooth transition for the other units.

It’s important to analyze the reasons for the low readiness and identify suitable mitigation activities.

It’s essential to escalate this topic to the project sponsor immediately to ask for management support.

There are two correct answers.

Establish a feedback channel for the process owners to improve the business processes before go-live.

Identify people-related risks before go-live.

Support the project team to resolve technical issues before go-live.

Give impacted business users the opportunity to provide feedback on potential issues regarding the go-live.