Knowledge quiz

It's time to put what you've learned to the test, get 7 right to pass this unit.

What strategies are relevant in reducing resistance towards the cloud standard?

There are two correct answers.

Communicating clearly and fostering an open dialogue

Offering training on both the new system and the new business processes

Collecting all deficits of the previous IT solution and business processes in a workshop setting

Putting pressure on resistant users to induce a mindset and behavior change

What are typical use cases for pulse checks?

There are two correct answers.

Pulse checks are an instrument for assessing the individual attitude and commitment of key stakeholders towards the project.

Pulse checks are suited to monitor the cooperation within the project team.

Pulse checks allow to track the actual use of the new system after go-live.

Pulse checks can be used to assess the level of information and expectations of specific units regarding the project.

Why is it beneficial to integrate people-related risks into the overall project risk management?

Choose the correct answer.

As soon as a people-related risk is integrated into the project’s risk management, initiating mitigation activities is up to the project manager.

Raising as many people-related risks as possible enhances both the visibility and the importance of change management.

Raising a people-related risk means that employee representatives are officially informed, making additional alignment redundant.

Integrating people-related risks fosters a holistic view on the project situation and allows to identify interdependencies with other risks.

What should a change manager consider when working with change agents?

There are three correct answers.

It is recommended to clearly define the role of the change agent, for example, responsibilities, activities, required skills, and time to invest.

Choosing employees with a negative attitude towards the project for the change agent role ensures that resistant employees feel represented by the change network.

Regular change network meetings should be used for both conveying project-related information to the change agents and for collecting their feedback from the business units.

Enablement offers for change agents should focus on soft topics, for example change management basics and communication skills.

What are triggers for adapting the change plan?

There are three correct answers.

Project related triggers, for example, changes in the project scope, budget, or schedule

Change management related triggers, for example, results from the stakeholder analysis or the change impact analysis

IT related triggers, for example changes of the IT infrastructure

Business environment related triggers, for example, the launch of new projects or changes in the organizational set-up

How can a cloud implementation project benefit from leadership alignment activities?

Choose the correct answer.

Managers on all hierarchical levels are definitely fully committed to the cloud implementation.

Conflicts between business and project-related objectives can be ignored.

Leaders have a common understanding of the project’s purpose and benefits, which fosters consistent messaging towards the impacted employees.

The project needn’t invest in change communication activities.

Which advice helps to derive change management activities from a high-level change impact analysis?

There are two correct answers.

It is recommended to discuss the analysis results with all project team members and collect their ideas to manage the change process.

Identifying changes on the process, technology, organization, and people level allows to address all relevant action areas with change management measures.

Change impacts must not be collected for different subsidiaries, as this only increases the effort in defining appropriate activities.

Visualizing the analysis results in a matrix makes it easier to prioritize change management measures.

Which aspects should be considered when defining a user adoption strategy?

There are two correct answers.

Before go-live, identifying risks for low user adoption with appropriate metrics, enables issues to be addressed at an early stage.

User satisfaction with the legacy system is an important key performance indicator for predicting the adoption of the new system after go-live.

Collected user adoption metrics must not be shared with the project management, as this is confidential information.

The data collection approach must be defined for each key performance indicator, specifying the timeline and frequency.