Introduction
Let's look at the following video to understand the use of SAP Cloud Application services.
SAP Cloud Applications Services packages are extending the support from SAP for SAP S/4HANA Cloud Private Edition customers. The package delivery is fully integrated with the baseline scope and will be governed by the SAP client engagement management.
SAP Cloud Application Services bundle services which can be performed by the customer, but the customer may also choose that these services are delivered by SAP. Their service scope leads from a stable foundation to innovation and continuous improvement.
- The Run and Manage solution part aims to reduce the number of incidents, which also affects the solution stability. This is achieved, for example, with an integral release management and low-impact software deployments. 24x7 insights into the solution helps to prevent service disruptions and enable real-time error handling. In addition, customers get help to mitigate risks.
- The Improve and Enhance part aims at achieving business change at the needed speed with no disruption, to enable IT-driven business improvements. This can drive the efficiency of IT operations, and the customer can seek support to safeguard and optimize critical business process operations. In addition, the customer can benefit from the adoption of SAP’s latest software innovation, which in turn increases the value from their investments in SAP solutions.
The Portfolio
SAP Cloud Application Services are bundles of services that can be divided into fixed scope packages and custom-tailored offerings.
SAP Cloud Application Services for application monitoring is an example of a fixed scope package for the "run and manage solution" part, where SAP performs 24x7 application monitoring and responds to technical exceptions on the customer application layer. This includes the monitoring and trend analysis of standard and custom jobs, and interfaces, as well as certificate and URL availabilities. For the customer, this provides vital insights to customer application support teams based upon SAP root cause analysis on the application layer which results in improved stability and performance of their solutions and business processes.
Hint
Without this package, SAP is covering the installation of diagnostics agents in the SAP S/4HANA Cloud environment and is monitoring only infrastructure-level KPIs to help ensure contractually agreed SAP S/4HANA Cloud Private Edition service levels (such as the availability of instances, databases, and hosts).
Another example of a fixed scope package for the "run and manage solution" part is SAP Cloud Application Services for SAP BTP core operations, where SAP provides enhanced support for SAP Business Technology Platform (SAP BTP), such as the global account and subaccount administration or the custom identification via Identity Provider (IdP). With this service, the customer may save their resources by using the pool of global SAP experts.
Hint
Without this package, all these self-service administrative and service handling tasks are to be performed by the customer.
Examples for fixed scope packages for the "improve and enhance solution" part is SAP Cloud Application Services for SAP Cloud ALM, where SAP provides enhanced technical cloud support for your SAP Cloud ALM tenant. This includes the detection and alerting of critical application and integration issues before they become a problem for the business.
Custom-tailored offerings, among others, include SAP Cloud Application Services for SAP Enterprise Thread Detection (for the "run and manage solution" part) and SAP Cloud Application Service for deployment management (for the "improve and enhance solution" part).
- The SAP Enterprise Threat Detection package provides transparency in suspicious (user) behavior and anomalies in SAP business applications to identify, stop, and act against security breaches in real time. Here, the customer gets (among others) security monitoring for agreed patterns for logs in the customer target system and scanning of alerts for suspicious activities and investigations.
The deployment management package covers the review of the customer's current release and deployment strategy. In addition, it includes planning for the different release categories as per the customer-defined release strategy, and support in the execution of the release. As a consequence, SAP defines and maintains the release calendar, prepares the content for the individual releases, performs an impact assessment for individual releases, assures the effective deployment of the production release, and performs post-release reviews.
