The To-be scenario exercise helps participants envision how the future AI solution will work by outlining the step-by-step interactions between users and the system. This document not only includes user actions but also the underlying system processes and data required, highlighting the value and impact the solution will have on both the users and the organization. By mapping out the entire process, participants create a clear vision of how the solution will improve outcomes.
Wrapping up and next steps
Participants should now have a clear idea of the current challenges and of what the future solution should be.
As a final step collect feedback from participants about the session and decide for 4 - 5 action items to follow up.
Indicate what needs to be done, until when and who will be responsible.
Some possible follow-up activities are the creation of a storyboard to showcase the idea to sponsors and a Solution Concept Diagram to describe the architecture for the future solution.
In the next unit, we will look at these exercises in more detail.
Let’s summarize what you’ve learned:
- Define the context:
Start by identifying the end users, their roles, goals, and challenges to set the scenario.
- Identify moments of success:
Highlight the successful outcomes of the new user experience, where the solution adds value.
- Establish the trigger:
Clearly indicate the event that prompts the user to interact with the solution.
- Outline user and system actions:
Map out the step-by-step interactions between the users and the system, including the data and systems involved.
- Describe the Impact:
Explain how the solution improves the user’s efficiency and the broader benefits it brings to the organization.