The Business AI Design workshop is divided into clear, progressive phases that help participants move from understanding the current state of a process to envisioning a future state enhanced by AI capabilities. This lesson provides an overview of the activities in each phase.
Let’s summarize what you’ve learned:
- Workshop Structure:
The workshop is divided into four key phases: Getting started, Understanding the as-is situation, Ideate improvements with AI, and Shape your future experience.
- Progressive Flow:
Each phase builds from the last until creating a concept that shows how the future solution with AI capabilities should work.
- As-Is Mapping:
The "As-Is Situation" phase maps the current user experience step-by-step, identifying end-user pain-points.
- Ideation:
AI capabilities are explored using a set of ideation cards to identify possible improvements.
- Future Scenario Vision:
The final phase shapes a future scenario, providing a clear vision of how AI can enhance the process.