Outlining Emergency Maintenance

Report and Repair Malfunction

This app supports the maintenance technician in case of a breakdown situation from start to end in a responsive Design.

Supported Process Steps

• Create a malfunction report with all the relevant information required

• Find malfunction records already created in a list

• Plan your repair work with all the resources you need:

  • Work items with the responsible work center

  • Spare parts needed for the repair work

• Document and Confirm the repair work

• Complete the malfunction report

• Find the affected technical object

• View details about the technical object by navigating to the master data or to the Asset Viewer

• View a list of all malfunction reports that have recently been created for the relevant technical object

• Write a long text to describe the problem in detail

• Specify the current location of the technical object

• Choose an effect from the dropdown list to assess the importance of the repair work. Specify, for example, the effect on safety or environmental compliance

• Use the camera symbol to take a picture of the damage that is automatically attached to the notification (only on mobile devices)

• Add a URL to provide further information

• Assign responsibilities to tasks

• Define new work items or change existing ones

• Assign spare parts to work items

• Add Work Items

• Enter the respective work center

• Specify the person who is to complete the job

• Describe the work to be done

• Specify the estimated time effort

• Assign Spare Parts Needed for the Repair Work

• Search in the technical object’s bill of material

• Search in a list with recently used parts needed for repairs of this technical object

• Use a generic search on all materials

• View the information whether at least one item of the material is available at the appropriate storage location

• View a list of all the work items assigned to you or your team

• Specify which jobs are to be displayed in the work list

• Mine only: Displays only jobs to which your personal number is assigned

• My team’s only: Displays only jobs to which other technicians of your work center are assigned

• Mine and my team’s: Displays all jobs to which other technicians of your work center or you are assigned

• To be assigned in my team: Displays all the jobs of your work center that have not yet been assigned to a technician

• Narrow down the Scope of the List by Using Filters (such as the Status or the Priority)

• Inventory Manager: Does the Goods issue of the reserved Material

• Maintenance Technician: Displays the Barcode

• Confirm the Malfunction Duration

  • Confirm the malfunction start

  • Determine the malfunction end

  • Specify if the machine was broken down

• Document the Malfunction Details

  • Specify the affected object parts

  • Choose the appropriate damage codes

  • Add the cause codes with descriptions

  • Enter the activities performed

• Confirm the Job Details

  • Start Job

  • Pause Job and tell reason

  • Time used for a job is captured and serves as a proposal

  • Finally confirm the work item

• Displays in which phase individual jobs are

• Documents the progress of the entire malfunction report

• Combines system status and user status to one overall status