Using Mobile Maintenance

SAP Service and Asset Manager is a ready-to-use, extensible iOS native app integrated with native iOS features and services. It helps you take advantage of plenty of iOS features and apps – such as Siri, iTunes, AirDrop, Passbook/wallet, and so on. The app is available "out of the box". It can also be customized to fit the needs of your business. In addition, native features such as Touch ID (with SSO authentication), 3D Touch and Custom Keyboards are supported.

SAP Service and Asset Manager is based on the new SAP SDK for iOS and following SAP Fiori for iOS guidelines to provide workers with an optimized user experience. It offers a consumer grade native iOS experience via the SAP Fiori for iOS Design Language.

SAP Service and Asset Manager is also available for Android.

SAP Service and Asset Manager is a metadata driven application, which provides generated code to support multiple platform deployment with a middleware leveraging SAP Business Technology Platform. The middleware allows the management of the data between the backend and the mobile device as well as the offline capabilities of the solution.

When multi-user support is enabled, a mobile device can be shared by a pool of users. When you log into a device with multi-user support enabled, you'll choose your user at the log in screen, or create a new user.

Unsynced data from the previous user is uploaded into SAP, before switching users. If the first user's data can't be uploaded or uploaded with errors, user login fails with relevant feedback, including the previous user's user name. If the second user logs in successfully, the user-relevant transactional and master data is downloaded. The user can sync pending requests before logging out. When you log out, you have the following options:

• Continue without Syncing: The app attempts to upload the pending transactions of the previous user when the next user tries to log in. If it fails, the next user is presented with a message that the previous user - with corresponding user name had pending transaction errors and must fix them before login.

• Continue: The app uploads the pending transaction and logs out, if any errors, sync error is displayed and then lets the user log out.

• Cancel: allows you to quit the logout process.

Assets (Technical Objects)

SAP Asset Manager supports the well-known technical objects as used in SAP ERP and SAP S/4HANA.

Measuring Points and Readings

Measuring points are associated with meters and sensors. Meters and sensors are always associated with assets attached to a job or notification.

Jobs (Work Orders & Operations)

A job, also known as a service or a work order, is assigned to you from the back end. A job is assigned to you because of a customer issue or a planned repair job. Add a new job when you need to perform a specific task and record the details. Create a follow-up job to an existing job when you need to complete additional work that was not specified on the original job.

Work Assignment

Work can be assigned on order header level or operation level.

Notifications

A notification is assigned to you when there is an unplanned malfunction with objects you require to perform your planned work that you need to repair. A notification could also be assigned to you when you perform maintenance work at a site. SAP Asset Manager also supports several notification items as well as tasks and activities within a notification.

Spare Parts

SAP Service and Asset Manager supports planning and postin of spare parts.

Time Sheets

While you are working on your jobs and notifications, they are automatically tracking your time for you. However, you can manually modify your time using the Time Sheet tab.

Maps (ESRI ArcGIS Support)

The map feature allows you to see where your jobs and notifications are in relation to where you are currently located.

Reminders

Use the Reminders section on the SAP Service and Asset Manager Overview screen much like you would a To Do list or a Post It note to yourself. Access your main Reminders list from the SAP Asset Manager Overview screen. Here, you can add additional reminders or edit the current reminders. You can also add or edit reminders from any job or notification detail screen.

Activity Logs

At times, if you are working with customer support, they may want you to enable activity logging and to set the log levels while you are using and transmitting with SAP Service and Asset Manager. That way, they can look at the logs to help diagnose the underlying issues.

Documents

SAP Service and Asset Manager supports viewing of documents, or attachments, on the mobile device. You can also add an attachment to a local object. Attachments include Microsoft Office documents, PDF files, and other commonly used business documents including videos, pictures, and audio files. When you select Documents, the details screen displays the attachments that are available for download.

The Clock In Clock Out (CICO) feature decouples time tracking from the mobile status of a work order or operation, allowing multiple users to start and log time against the same work order or operation simultaneously - where all users receive the work orders and operations to their devices and can see CICO status.

You can use the EAM phase model together with SAP Service and Asset Manager. However, you may interact with the app in different ways. An end user of the application can’t enable or disable the phase model through the app.

Also, there differences regarding system status management for notifications and orders.

Examples for other differences:

• Work orders: Create and Edit are disabled. Only assignment type 2 (operation person responsible) and assignment type 6 (operation work center) are supported.
• Operations and sub-operations: Only Edit is enabled.
• Notifications: Only Edit is enabled. Task status updates are disabled.
• etc.

The following objects or features remain available when the EAM phase model is enabled:

• PM confirmation
• Clock In Clock Out

Personas allow you to perform different activities in the SAP Service and Asset Manager app based on your roles and authorizations. If you're assigned multiple personas, you can switch personas based on your assigned work. Different personas show different work.

On your initial sync, the default persona assigned to you determines what screens and functions you see on the app. This way, you only see the information that you need to perform your tasks. When you log out, the app retains your current persona setting. When you log back on, you'll have the same personal selected. If you reset the app, your default persona displays.

The following personas are available:

• Maintenance Technician
• Service Technician
• Inventory Clerk

An inspection checklist is created for a work order on the back end. Characteristics are assigned to individual operations in the order. The characteristics define the inspection requirements. You are then assigned to the work order and associated inspection checklist in SAP Service and Asset Manager.

SAP Service and Asset Manager also supports results recording: to complete an operation, all open inspection lots and their associated characteristics must be measured, recorded, or valuated. You can do this via the Record Results screen.

Field Operations Worker (FOW) is an add-on component to SAP Service and Asset Manager. If you do not see FOW features while using the SAP Service and Asset Manager application, your site has not installed the component.

Field Operations Worker adds the following functionality to the core SAP Service and Asset Manager application:

• Display routes on map

  As a field operations worker, you can see a quick preview of your assigned routes from the Overview and Map pages

• View routes data

  On the Route Details page, you can see information such as the ID, a description of the route, the priority of the route, the due date of the route, location, and the number of stops on the route

• View stops data

  On the Stops Details page, you can see information such as location, and the technical objects at the stop

• Rapid field data capture

  Allows you to take readings for all of the measuring points assigned to one technical object, on a single screen

SAP Business Technology Platform (BTP)

SAP Business Technology Platform enables customers and partners to rapidly build, deploy, and manage cloud-based enterprise applications that complement and extend your SAP or non-SAP solutions, either on-premise or on-demand. SAP Business Technology Platform is an in-memory cloud platform based on open standards. It provides access to a feature-rich, easy-to-use development environment in the cloud. The platform includes a comprehensive set of services for integration, enterprise mobility, collaboration, and analytics. As a Platform-as-a-Service operated by SAP, our product frees your administrators from any infrastructure and IT costs and offers state-of-the art quality of service.

Mobile Add-On

SAP S/4HANA on-premise requires a mobile add-on, which establishes the connection to the SAP Business Technology Platform.

ESRI, GEF and IAM

Support for ESRI ArcGIS maps and the SAP Geographical Enablement Framework (GEF) is available.

In addition, integration to the solutions of SAP Intelligent Asset Management (IAM) is available. This includes ASPM (Asset Performance Management), AIN (Asset Intelligence Network) and PAI (Predictive Asset Insights).

Note: ASPM and PAI will be replaced by SAP Asset Performance Management (APM).