Using Joule

Joule is a copilot based on generative AI, integrated into SAP solutions for business-relevant processes like HR, finance, supply chain, purchasing, and sales on the SAP Business Technology Platform. Launched in September 2023, Joule provides accurate answers, uses natural language, learns from existing data, and facilitates faster decision-making while ensuring data privacy. Its key capabilities include executing transactional and navigational business tasks, providing informational capabilities via conversational search, and offering transparent role-based access with consistent user experience across SAP's solution portfolio. SAP's strategy is to integrate Joule into all of SAP's products and services.

Joule is a specially developed copilot from SAP that is based on generative artificial intelligence (AI). It truly understands your business and is designed to significantly change companies' business processes in terms of efficiency.

Joule is a copilot for companies that provides accurate answers based on real-life scenarios. It is directly integrated into SAP's Business Solutions to support company processes, such as human resources, finance, supply chain management, and purchasing, based on the SAP Business Technology Platform. Joule can use and understand natural language, learning from existing data held in SAP solutions or even integrating third-party sources.

• Faster work on tasks with an AI assistant that knows your unique role and acts as your work copilot across SAP applications.
• Get quick answers and smart insights on demand, facilitating faster decision-making without bottlenecks.
• Better outcomes by asking to generate content, from job descriptions, to coding assistance, and beyond.
• Have full control over decision-making and your data privacy, giving your employees generative AI access in a safe environment.

• Transactional and navigational business capabilities executed on IBM Watson Digital Assistant.
• Informational capabilities on SAP Help executed as conversational search.
• Joule user experience is natively integrated, works out-of-the-box, and is consistent across products.

Joule can interact directly with people and use various patterns such as navigation, transaction, information, and analytical patterns.

Joule can interact directly with personas. The interaction is:

• Analyze
• Ask
• Act
• Advance

The navigational pattern in Joule helps users find and access relevant apps by describing their task in natural language. Users input requests, Joule identifies and suggests suitable apps matching the intent, users can select and open suggested apps directly.

The transactional pattern in Joule allows users to carry out tasks directly through the conversational interface, without needing to open separate apps. It enables users to efficiently complete business processes by interacting with Joule to view, create, update, or delete information. For example, users can request information about financial documents, create sales orders, update procurement data, or execute self-service tasks by chatting with Joule. This pattern saves time and improves productivity by streamlining workflows.

Joule helps users retrieve information from existing documents without having to ask HR for assistance. For example, when users must understand their organization's HR policies, they can interact with Joule to retrieve the relevant documents. This saves time for both employees and HR personnel, improving employee self-service experience and increasing HR efficiency. The informational pattern allows Joule to provide access to important documents and policies for users, enabling them to quickly find information by conversing with Joule rather than searching through documents manually.

Here, Joule helps users get analytical insights by pulling together information from different sources. It can create custom reports on the fly within Joule itself, without being limited to premade reports. This gives users more flexibility in accessing the data they need.

Joule across the portfolio refers to the use of the Joule platform in all of SAP's products, solutions, and services. This means that Joule technology is embedded throughout the entire SAP ecosystem, ensuring a consistent and efficient experience with the platform. By using Joule consistently across all areas of their business operations, companies can maximize the benefits and capabilities of the AI assistant.

The SAP BTP Cockpit serves as a central management tool for all related activities, such as organizing subaccounts, assigning permissions, and managing application deployments. Joule's integration into the SAP BTP Cockpit is a game-changer. It streamlines administrative tasks, bringing smart automation to the BTP interface and enabling users to craft and deploy custom automation apps right from the cockpit - think of it as your personal AI sidekick, making BTP management smoother and more intuitive.

In essence, Joule for SAP BTP Cockpit brings AI-powered automation, intelligence, and application management capabilities to the SAP BTP Cockpit environment, streamlining workflows and enhancing user productivity.

• Joule
• Demystifying Joule - SAP´s New Generative AI Assistant
• Joule - Community
• Joule on help.sap.com

You should now be able to:

• Explain Joule.
• Explain Joule usage patterns.
• Explain benefits of using Joule for SAP BTP Cockpit.