Customer hierarchies are available in the SAP standard system to enable you to create flexible hierarchies that reflect the structure of customer organizations. For example, if your customer base includes multilevel buying groups, cooperatives, or chains of retail outlets, you can create hierarchies to reflect the structure of these groups. You use customer hierarchies during sales order processing and billing to determine pricing and statistics. Customer hierarchies are valid only for a certain period of time.
A customer hierarchy consists of nodes.
The steps to create a customer hierarchy are as follows:
- Create master records for each node.
- Assign the nodes to each other.
- Assign the customer master records to the relevant nodes.
You can move the hierarchy nodes. If you move a node, the system automatically reassigns all related nodes and customer master records.
Hierarchy Path
You can assign price or rebate agreements to a high-level node within a customer hierarchy. The agreements are then valid for customers at all the subordinate levels of this node. You can create pricing condition records for each node that is indicated as relevant for pricing. If one or more nodes in the hierarchy path of a sales order contain pricing information, the system takes these nodes into account automatically during pricing according to the defined access sequence.
The customer hierarchy in the figure represents the multi-level buying group, Miller. Miller head office is the highest node defined in the hierarchy. The southern, northern, central, and northeastern regional offices are also defined as nodes.
A price agreement is decided with the Miller buying group for a particular product line. You offer a discount that is valid for all regions and offices in the buying group. In addition, you offer a promotional discount for the northern zone. You create the appropriate condition records for the Miller head office and northern nodes.
An order from customer 2742 is received and granted the cross-regional discount. When you receive orders from customers 2743 and 2744, the system uses the pricing data that is stored for the northern regional office and grants the exclusive promotional discount.
Hierarchy Discount HI01
Customer 2743 belongs to the northern office of the Miller group. As a result, the system assigns a discount of 8%.
In the SAP standard system, the access sequence is set in Customizing so that the discount is initiated at the lowest hierarchy level.