Using Status, Partner, Warranty

• System status
• User status

System statuses are set internally by the system for particular business transactions within general status management. These statuses inform you whether a particular business transaction has been performed for a technical object and which business transactions you can now perform for the technical object based on this status.

As system statuses cannot be changed directly by the user and are set automatically by the system when you perform particular business transactions, you are only able to display them.

User statuses are defined by the system user within a status profile. You can use a status profile to limit the business transactions allowed for the respective system statuses.

Partners (business partners, contact persons) are internal or external organization units that can be involved in the development of maintenance or service processes.

You can use non-standard partner types using customer exit ICSV0008. The partner types supported by the standard system include the following:

• Customer

• Vendor (external)

• Contact person

• Personnel number

• SAP users (internal)

• Job

• Organizational unit

The different partner types can be subdivided according to partner functions. The partner function defines a partner's rights, obligations, responsibilities, and tasks during the processing of a business transaction. In most cases, the partner fulfills predefined functions, meaning you only need one master record for this partner. In other cases, partner functions are divided up among different companies and their subsidiaries.

The partner determination procedure is a grouping of partner functions that specifies whether partners are allowed for a particular object and which partner functions are possible for performing business transactions. The partner determination procedure can be assigned to the object. If a notification or an order is entered for the technical object with a partner, then the system transfers the partners from the technical object to the notification or order.

• Functional location
• Equipment
• Notification
• Order
• Components for non-stock material (object)

A warranty is a binding commitment to the customer to provide services, partly or fully without cost, for a specified period of time, or for the specific life of an individual device.

Before you create a warranty record, you must define how the warranty should be used.

To complete this task, you need the warranty type. The warranty type is assigned to an internal warranty category that specifies whether the company for which the system user works is a warrantee or guarantor.

• Manufacturer warranty (Warrantee – inbound)
• Vendor warranty (Warrantee – inbound)
• Customer warranty (Guarantor – outbound)

A master warranty can be assigned to any number of pieces of equipment. Warranties can be assigned to functional locations, pieces of equipment, and serial numbers.

The system supports two warranty types per object. You can assign a customer warranty and vendor warranty to each object. In the event of damage, both warranties are checked.

Warrantee

The warranty comes from an outside party (for example, from a vendor or manufacturer). The observer is the warrantee.

Guarantor

The warranty is internal and goes to the customer. The observer is the guarantor.