Creating the Organizational Model

In the following you get an overview of the features of Organizational Management:

• The organizational units (for example, sales organization, service organization) are not already specified: You can include your own organizational levels and leave levels out.
• Organizational units defined in SAP S/4HANA Sales (for example, sales organization, distribution channel, division, maintenance processing plant) can be assigned as attributes to the organizational units in SAP S/4HANA Service. These attributes are not mandatory for planning the organizational model. However, they're required for automatically determining organizational data in transactions.
• You can activate an organization to be used for several scenarios, enabling it to be a sales organization and a service organization at the same time.
• The organizational model is time-dependent. This enables you to plan organizational changes in the future.
• Organizational units can occur as business partners. The system automatically creates a business partner record for an organizational unit with the organizational unit role.

You maintain the organizational model once for all applications in Service. Scenario-specific data in the structure is assigned by attributes to the organizational units. These attributes are passed onto subordinate organizational units.

Organizational models can be maintained and adapted dynamically.

Responsibilities are defined independently from the business partner master and are determined, if required, from the organizational model.

You're more flexible when setting up your organizational model in SAP S/4HANA Service than you would in SAP S/4HANA Sales. However, SAP recommends using the same rules in both to ensure that your business processes work across components.

You can maintain the company structure including the positions and employees in an application and assign specific data (attributes) to the organizational units.

This new maintenance makes new functions possible, for example, you can set the automatic determination of organizational data for the transaction using the organizational model display in Customizing.

The Organizational Model (Legacy) can contain Organizational Objects available in SAP S/4HANA Service but also from other components:

• Organizational Unit
• Position
• Holder

In the following, you'll find out more details regarding each Organizational Object Type:

Organizational Unit: An Organizational Unit (object type key O) is used to form the basis of an organizational model. Organizational units are functional units of a company. Depending on how task distribution is organized in a company, these can be, for example, departments, groups or project teams.

Position: A Position (object type key S) shows the functional task distribution of individual items and their reporting structure in the organizational model. Positions are items in an enterprise that are assigned to holders (employees or users of SAP S/4HANA Service), for example, a service technician.

Holder: A Holder is a natural person defined as an employee (object type key CP) or as a user (object type key US) of SAP S/4HANA Service who is assigned to a position in an in an organizational structure. By assigning an employee or a user to a position, you can show where an employee is assigned organizationally within an enterprise (what his or her function is).

The SAP S/4HANA Service main process is fully integrated with many other key capabilities within the system. This integration is dependent on the relationship of organizational elements within the system. It integrates SD organizational structure elements with the organizational structure specific for SAP S/4HANA Service.

SD Organizational Structure:

• Company
• Controlling area
• Plant
• Storage Location
• Sales Organization
• Distribution Channel
• Division
• Sales Area

SAP S/4HANA Service Org Structure:

Organizational Management in SAP S/4HANA Service allows you to map your service and sales structure. You can characterize your organizational units by organizational and general attributes. Additionally, you can define rules to determine the responsible organizational unit.