Knowledge quiz

It’s time to put what you’ve learned to the test, get 4 questions right to pass this unit.

What are the supported user interfaces for service processing in SAP S/4HANA?

There are three correct answers.

SAP Graphical User Interface (SAP GUI)

Microsoft Office 365

SAP Fiori launchpad

WebClient UI

Web Dynpro

What material type is available by default in the SAP S/4HANA system for service products?

Choose the correct answer.

DIEN

FERT

SERV

HAWA

What would be a logical sequence of steps for a typical on-site service process in SAP S/4HANA?

Choose the correct answer.

Release service order → Create service order quotation → Create service order → Enter service confirmation → Billing

Release service order → Create service order → Enter service confirmation → Billing → Create service order quotation

Create service order → Enter service confirmation → Release service order → Billing → Create service order quotation

Create service order quotation → Create service order → Release service order → Enter service confirmation → Billing

Why do you need to check/maintain the link between the plant(s) and storage location(s) used and the service organization(s)?

Choose the correct answer.

This link is used to define which service organization is assigned to which combination of a service team and a service employee.

This link is used to define which service organization is assigned to which company code.

This link is used to define which plant(s) and which storage location(s) of this plant are assigned to a combination of a service organization, a service team, and a service employee.

This link is used to define which plant(s) and which storage location(s) of this plant are assigned to which combination of transaction type and service employee.

What organizational structure element in SAP S/4HANA Service is set up in the system as a separate entity that is responsible for processing service transactions?

Choose the correct answer.

A sales organization

A maintenance planning plant

A service organization