Business Example
In this lesson, you will review in-house repair processing in SAP S/4HANA, by executing an in-house repair.
Executing an In-House Repair in SAP S/4HANA
The following standard SAP business roles are available to support executing a complete in-house repair process:
- SAP_BR_CUST_SRVC_MGR_REPA
- SAP_BR_CUST_SRVC_REP_REPA
- SAP_BR_CUST_SRVC_TEC_REPA
Note
For the in-house repair process to work correctly, the following Internet Communication Framework (ICF) services need to be activated:
- UI_MANAGEINHREPAIRS
- UI_PERFORMPRECHECKS
- UI_PROCREPAIRQTANS
- UI_PLANREPAIRS
- UI_PERFORMREPAIRS
- UI_PREPAREFORBILLG
Process Steps for an In-House Repair
Note
The following video explains the process steps of an in-house repair process: