Using the Check Tool

Objective

After completing this lesson, you will be able to use the Check Tool to identify configuration issues.

Check Tool for Benefits

Sometimes, you might find that your system doesn’t work as you expect. There can be different reasons for this, such as:

  • Some data is inconsistent.

  • The system is not configured correctly.

With the Check Tool, you can identify what's wrong, rather than simply creating a ticket. The check tool finds out what is wrong and the severity of the issue, and suggests a solution.

The check tool performs four checks related to benefits:

  • Benefit screen lookup settings are consistent
  • Benefit rules are valid
  • Pending Data flag in the Benefit Employee Claim and Benefit Enrollment Claim objects
  • Benefit picklist type "relationShipType" is correct

Use the Check Tool

Steps

  1. Use the Action Search to navigate to the Check Tool.

  2. Select the items to check.

  3. Select Run [X] Checks (X - Stands for the number of items to check selected in the previous step).

    The screenshot shows that the Run 3 Checks button has been selected. A list of three checks displays on the screen with details of the check.

Result

The system then displays the results of the checks that you've run.

The results can be any of these:

  • No issues found.

  • X issues found, where X is the number of inconsistencies.

In cases where issues are found, you see either a yellow warning icon or a red alarm icon:

  • The yellow icon is a warning that something not too serious is wrong. The system proposes a solution.

  • The red icon indicates that the problem is serious. You must act, which can include creating a ticket.

To see more information and the proposed solution, select the row containing the error.

A screenshot shows that one of the checks has been selected from the left panel and displays on the main screen with details, such as the number of issues found, the proposed solution, the time of the check, and the type of check event (manual).

Summary

  • The Check Tool helps identify and address any unexpected issues in the system.
  • The procedure of using Check Tool involves selecting items to check and running checks.
  • The results may show "No issues found" or specify the number of inconsistencies.
  • Yellow and red icons indicate the severity of an issue and suggest solutions or necessary actions.

Learning

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