Sometimes, you might find that your system doesn’t work as you expect.
There can be different reasons for this, such as:
Some data is inconsistent.
The system is not configured correctly.
With the Check Tool, you can identify what's wrong, rather than simply creating a ticket. The check tool:
Finds out what is wrong and how bad the problem is.
Suggests a solution.
Check Tool Permissions
The Check Tool has a permission setting under Administrator Permissions. To set it, scroll down until you see the Check Tool role and make the appropriate setting.
Using the Check Tool
You can access the tool by using the Action Search to navigate to the Check Tool.
Choose the module, such as Benefit Management, where you want to carry out checks. You then see a list showing the categories or checks that are available. Here’s an example:
When you're ready, select the Run Checks button.
The system then displays the results of the checks that you've run.
No issues found.
X issues found, where X is the number of inconsistencies.
In cases where issues are found, you see either a yellow warning icon or a red alarm icon.
The yellow icon is a warning that something not too serious is wrong. The system proposes a solution.
The red icon indicates that the problem is serious. You must act, which can include creating a ticket.
Choose the link next to the relevant checkbox in the Result column to view the details, including the proposed solution.