Troubleshooting Email Notifications using Email Status in Email Services

Objective

After completing this lesson, you will be able to track all email notifications sent by the system

Manage Emails Sent from SAP SuccessFactors Onboarding Using Email Status

Email Services for SAP SuccessFactors Onboarding keeps track of all the email notifications sent by the system. You can refer to Email Status, which is a part of Email Services to carry out the following actions:

  • Check details of sent emails.
  • Resend emails to additional recipients.
  • Cancel an active email reminder series.
  • Check which recipients have unsubscribed from receiving emails.

Steps

  1. Navigate to Email Services using Action Search.

  2. In the Email Services tool, go to the Email Status tab.

  3. Under the Actions column, you can carry out the following actions as needed:

    • To view the sent email, choose View Email (the envelope icon).Check the email status of the sent mail.
    • To resend a notification to an additional recipient, choose Resend (the backwards icon).Select the resend button to add a recipient to the already sent mail.
    • To review notification details, choose Display Details (the page icon).Check the Notification of the mail by clicking the notification button.
    • For a given notification, to cancel an active reminder series, choose Cancel Reminder on the notification details pop-up.Select Cancel Reminder button to cancel an active reminder series.

Result

You have successfully identified different information and actions on triggered emails from SAP SuccessFactors Onboarding. 

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