Accessing the Customer's Backend Systems

Objectives

After completing this lesson, you will be able to:
  • Access Provisioning
  • Access Recruiting Command Center

Implementation Tools

The implementation tools include customer-facing tools as well as other tools and applications.

The following tools and applications are used in the implementation:

  • SAP SuccessFactors Human Capital Management (HCM) Instance: Some of configurations are performed in Admin Center, such as mapping fields for Real Time Job Sync. In addition, the Career Site Builder tool is accessed via Admin Center.

  • Provisioning: Back-end setup system for SAP SuccessFactors HCM. Some SAP SuccessFactors Recruiting integration and other tasks are completed here.

  • Stage Command Center: This is the back-end setup system for Career Site Builder, similar to Provisioning, that controls all customer test instances.

  • Production Command Center: This is the back-end setup system that controls all customer live production instances.

  • SAP SuccessFactors HCM Cloud Operations Portal: You use this system to gain access to your customer's Recruiting Command Center environments.

  • SAP Support Portal: Website to request support for SAP SuccessFactors HCM suite integrations.

Access to the Customer's Provisioning Account

To gain access to the customer's SAP SuccessFactors instances, the consultant must complete the Customer Instance Access Request (CAR) form.

Before you submit the form, you must satisfy the following prerequisites:

  • Written authorization from the customer (an email template is provided on the HCM Cloud Operations Portal)
  • Associate certifications for THR83: SAP SuccessFactors Recruiting: Recruiter Experience Academy and THR84: SAP SuccessFactors Recruiting: Candidate Experience Academy

Access the Customer's Provisioning Account

Steps

  1. Access the Customer Instance Access Request (CAR) form using the following link, using your S-User ID (https://HCMcloudops.successfactors.com/Implementation/IRequests).

  2. Read the instructions provided in BixX Provisioning Account → Requests → Customer Instance Access Request → Details. 

    In the BizX Provisioning Account Requests form, choose Customer Instance Access Request – Details.

  3. Open the CAR form on the HCM Cloud Operations Portal.

  4. Complete the required information on the form.

  5. Attach proof of your THR83 and THR84 certifications.

  6. Attach written customer approval.

  7. Submit the request.

Access to the Customer’s Command Center Instances

To gain access as a site manager on your customer’s Career Site Builder instances, the consultant must complete the Recruiting Marketing Site Manager Assignment Request form.

Before you submit the form, you must satisfy the following prerequisites:

  • Written authorization from the customer (an email template is provided on the HCM Cloud Operations Portal)
  • CustomerID, site ID, and datacenter location and environment (refer to the RMK instance customer handover email. If required, submit a support ticket to request this information:https://support.sap.com/)
  • Associate certifications for THR83: SAP SuccessFactors Recruiting: Recruiter Experience Academy and THR84: SAP SuccessFactors Recruiting: Candidate Experience Academy

Access the Customer's Command Center Instance

Steps

  1. Access the RMK Site Manager form information by using your S-User ID (https://HCMcloudops.successfactors.com/Implementation/IRequests).

  2. Request written authorization from the customer by using the email template available in RMK Requests → RMK Site Manager Assignments → Details.

    To request written authorization from the customer by using the e-mail template available in RMK Requests, choose RMK Site Manager Assignments – Details.

  3. Open the RMK Site Manager Request form on the HCM Cloud Operations Portal.

  4. Complete the required information on the form:

    • Populate the Customer ID, Site ID, and Datacenter Location & Environment fields. Refer to the Recruiting Marketing instance handover email. If required, submit a support ticket to request this information: https://support.sap.com/.
    • Include the information for the stage environment under Site ID 1, and enter information for the production environment under Site ID 2.

  5. Attach proof of your THR83 and THR84 certifications.

  6. Attach written customer approval.

  7. Submit the request.

    You will receive an email confirmation. A Site Manager account will be provided within five business days.

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