Evaluating the Project Scope and the Customer's Current Solution

Objectives

After completing this lesson, you will be able to:
  • Explore the use case: Best Run
  • Evaluate the contract/statement of work
  • Examine the customer's corporate website and current career site

Best Run Use Case

The fictitious Best Run company provides business consulting services. The Services and Sales divisions fall under the Red Brand.

Best Run has several locations in the United States and also hire for remote-based positions.

The organization chart of the fictitious Best Run company is displayed.

Best Run's Organization Structure

Best Run's company hierarchy (organization structure) includes the following:

  • Best Run’s company hierarchy uses legal entity (brand), business unit, division, and department.
  • The initial data to support Best Run's organization structure has been created in the training environment.
The diagram displaying the organization structure of the fictitious Best Run company.

Best Run's Existing Generic Objects

From Admin CenterManage Data, view some of the generic objects that have been created for Best Run. Notice how some objects have been associated with others to represent Best Run’s company structure.

Legal Entity, Business Unit, and Division objects are highlighted. They are associated with others to represent Best Run’s company structure.

Key Roles in a Career Site Builder Implementation

An implementation includes specialized roles and responsibilities.

Please be aware that both Recruiting Associate certifications (C_THR83 and C_THR84) are required for Provisioning and Recruiting Command Center access requests.

Consultant Role

Application consultant: Ensures a smooth and successful launch, including the following tasks:

  • Guide clients through the implementation process.
  • Gather requirements and coordinate deliverables.
  • Secure key decisions and approvals.
  • Manage project scope, costs, schedule, and deliverables.
  • Track and publish progress and milestones.
  • Ensure that the job data supports the customer’s recruiting strategy.
  • Work with the customer to develop a job distribution strategy.
  • Completes the full Career Site Builder implementation, including Candidate Relationship Management and Recruiting Advanced Analytics .
  • Leverage and share leading practices, lessons learned, and recruiting knowledge.
  • Advise on site launch strategy.
  • Communicate and mitigate issues and risks.

Customer Stakeholder Roles

The customer stakeholder roles include the following:

  • Project Sponsor:

    • Identifies and secures support from the necessary internal stakeholders.

    • Removes internal obstacles if they arise.

    • Provides final approval.

    • Attends project status meetings.

  • Project Manager:

    • Coordinates project status meetings, agendas, internal deliverables and drives to deadlines.

    • Collects all internal feedback on design, copy, and graphics and provides to the consultant.

    • Notifies the consultant of any potential delays and provides feedback throughout the project.

    • Confirms the site is built to agreed-upon specifications during transition.

  • Marketing/Communications Contact:

    • Provides approved graphics and brand access to brand guidelines.

    • Approves mock-ups, copy, and graphics.

    • Engaged early in the process (kickoff meeting) to avoid late- stage changes.

  • IT Administrator/Webmaster:

    • Sets up website sub-domain and SSL certificate.

    • Implements backlinks to key pages on the career site on the corporate website or corporate careers site.

  • ATS Administrator [Only for customers who are not using SAP SuccessFactors' applicant tracking system (ATS)]:

    • Adds SAP as a source in the applicant tracking system.

SAP SuccessFactors Professional Services

Professional Services support is required when:

  • The customer requires a custom career site instead of a site created with Career Site Builder, or requires specialized services (for example: creation of custom components, job distribution, image slicing or optimization, locale setup).
  • Customers are using an applicant tracking system (ATS) other than SAP SuccessFactors Recruiting.

To arrange for support from Professional Services, contact the customer's SAP SuccessFactors sales representative. If you don't know who the sales representative is, contact the Customer Engagement Executive (CEE) to find out. If necessary, you can submit a support ticket to find out.

Be aware that some customers purchase consultation/training time for Advanced Analytics, which is fulfilled by the Professional Services Advanced Analytics team. Be sure that the SAP SuccessFactors sales representative is aware of these requests.

Estimated Implementation Timeline

It is estimated to take approximately 12 weeks to implement a Career Site Builder site for English.

  • Prepare for kickoff: One week
  • Design the career site: Two weeks
  • Build and test the site: Seven weeks
  • Move to production: Two weeks

It is estimated to take another one to two weeks to implement Candidate Relationship Management and Advanced Analytics.

The following factors may impact the estimate or schedule:

  • Additional languages and brands
  • Lack of customer-dedicated resources
  • Customer’s ability to provide approvals and assets within the requested timeframe
  • Customer’s ability to complete their responsibilities within the proposed project timeframe
  • Complex rules or business processes
  • Business process change requiring significant organizational change management

Recruiting Statement of Work

Review the following documents to understand the scope of the implementation project:

  • Contract (Schedule A)
  • Statement of Work (SOW)

Recruiting Statement of Work – Included in Standard Base Scope

A standard Recruiting statement of work includes the following:

  • Recruiting Setup

    • Recruiter Single Sign On
    • Real Time Job Sync
    • Data Privacy Consent Statement

  • Career Site Builder

    • Career site powered by CSB for both internal and external candidates

    • Responsive design for desktop, tablet, and mobile optimization

    • One home page

    • Up to 14 total category and/or content pages (including a job map page, if included)

    • One search results page

    • One job page (by using the job layout feature)

    • Mobile Apply

  • Candidate Relationship Management
    • Talent pools
    • Email campaigns
    • Data capture forms
    • Landing pages
  • Job Distribution: One standard XML job feed

  • Advanced Analytics: Standard implementation, including mapping candidate statuses

Note

Note that this is only a partial listing from the SOW.

Recruiting Statement of Work – Not Included in Standard Base Scope

The following implementation tasks are not included in the base scope:

  • Career site custom component configuration

  • Additional languages, beyond one primary language*

  • Additional brands, beyond the default customer branding*

  • Emails and notifications, beyond one standard job alert notification*

  • Employee referral*

  • Creation of graphics, videos, stock photography, or copy writing

  • Configuration of other modules or products

  • LinkedIn integration

  • Custom Recruiting integrations

  • Private or onsite training sessions

Note

* For functionality that the customer has access to (for example, under Admin Center and Career Site Builder), the consultant will enable the feature and provide knowledge transfer to the customer.

The Customer's Current Solution

Before meeting with the customer, consultants should familiarize themselves with the customer's corporate website and current career site to ensure that the customer’s current branding requirements, site navigation, and overall design are taken into consideration during the initial phases of the implementation project.

To ensure that you are familiar with the customer’s current sites, it is critical to pay attention to the customer’s global elements such as brands, languages, colors, fonts, header and footer layouts, and search functionality. Also note whether the customer's sites contain elements such as videos or image carousels, and pay attention to the current job posting layout.

Familiarizing yourself with the customer’s current career site solution prior to the initial kickoff meeting will help you plan ahead in understanding which Career Site Builder features will be critical to designing and implementing SAP SuccessFactors Recruiting successfully.

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