Going Live With the Customer's Career Site

Objectives

After completing this lesson, you will be able to:
  • Perform a quality check of the production site
  • Receive written authorization to go live from the customer
  • Submit the Referral Engine Task support ticket

Quality Check and Launch of the Production Site

Your next task is to carefully review the customer’s production site at a production site quality checkpoint. Remember to check all links to pages within the career site to ensure that any non-relative links from the stage instance were replaced.

Customer Launch Email and Customer Sign-off

After your review of the site, email the customer announcing the launch of their site. The customer can either respond to the launch email or in another written format that the project has been completed to their satisfaction.

Customer Training

Recruiting Advanced Analytics training takes place after the site launches to allow the actual data from the customer to populate. Having implemented hundreds of career sites, SAP knows that customers get the most from the training if they wait about 30 days after their site is live to begin training.

Recommend that your customer’s end users and administrators (Power Users) take advantage of the self-paced training offerings from SAP.

All customer training materials can be downloaded from the Customer Training Materials Guide: https://d.dam.sap.com/a/MqoPXdx/

Customers can learn more about SFLAC as well as public and private training classes here: https://community.sap.com/topics/successfactors/training-sfx-accreditation

Referral Engine Task

The referral engine is the backend system that hosts a list of all source types and source engines, and manages the rules in our tracking engine. Be sure to submit the Referral Engine Task support ticket when your customer’s Career Site Builder (CSB) site goes live in production. This is the only support ticket that is required in a standard CSB implementation. The Support team adds the Career Site Builder site URL to the referral engine, and the customer's corporate site domain to ensure that candidate traffic from their sites are tracked as "careersite" in Advanced Analytics. If this step is not completed, the customer’s CSB site and corporate site domains will have gaps in tracking and may appear as "Other" in the source reports.

Remember that backlinks with the UTM code that are embedded on the customer's corporate site take precedence over referral engine tracking.

If the customer opts in to the Organic Network, Support will set this up as well. Be sure to attach the signed authorization form to the ticket from SAP PartnerEdge after it has been signed by the customer. For more information and a listing of the partners included in the Organic Network program, see the XML Feed Sources & Job Board Distribution document, available on SAP PartnerEdge.

Submit the Referral Engine Task Support Ticket

When your customer’s Career Site Builder site goes live in production, follow these instructions to submit the Referral Engine Task support ticket:

Steps

  1. Access the SAP Support Portal.

  2. Create a ticket, which includes the following:

    • Sub product: LOD-SF-RMK
    • Subject: Referral Engine Task
    • Body: Please confirm that the customer career site is added as source to the referral engine so that traffic from their career site shows up appropriately in the reporting.

      Career site URL: [Insert Production URL]

      Sincerely,

      [Insert your name and the name of your Partner Organization]

    • Attachment: (see the note)

    Note

    If your customer would like to opt in to the Organic Network, include the following information in the ticket, and remember to attach the signed authorization form from SAP PartnerEdge: The customer has approved being included in the Organic Network and would like to be submitted as the customer’s jobs are activated in production.

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