Introducing SAP SuccessFactors People Analytics for Administrators

Objectives

After completing this lesson, you will be able to:

  • Explain People Analytics
  • Describe SAP SuccessFactors Workforce Analytics

Unit Introduction Video and Course Files for SAP SuccessFactors Workforce Analytics Functional Consultant Academy

Please download the course files. You will be asked to use these files in various exercises throughout the course.

SAP SuccessFactors People Analytics Overview

Introduction

SAP SuccessFactors People Analytics is the comprehensive solution for all reporting, workforce analytics and workforce planning.

SAP SuccessFactors People Analytics combines all facets from Operational Reporting to Strategic Analytics and Planning in a holistic solution. This is critical to drive HR operational and business success whilst also helping to improve the manager and employee experience.

Note

Data Protection and Privacy Features

With the Q1 2018 release, several new data protection and privacy features have been made available to our customers and some existing features have been enhanced.

The data protection and privacy features include, for instance, the ability to report on personal data changes and the capacity to report on all the data subject’s personal data available in the application. Customers will also have options to configure data retention rules at country level for active and inactive employees that will permanently purge personal data from SAP SuccessFactors applications.

It is the customer’s responsibility to adopt the features that they deem appropriate. More information can be found on the SAP Help Portal: SAP SuccessFactors HCM Suite

SAP SuccessFactors People Analytics

For a smooth user experience, the employee is at the heart of People Analytics.

At the very center of People Analytics is the employee experience. On the one hand the HR operational success, on the other hand, the business success. People Reporting with Stories is the first part of the consistent user experience. By embedding SAP Analytics Cloud technology directly in the SAP SuccessFactors platform for People Analytics, SuccessFactors is providing this unified format of reporting called 'Story' for smooth user experience.

For example, you want to find out how many people have registered for a course, or how many people have registered for a course which they've not yet taken this month. This is running off of your live SAP SuccessFactors data.

The next step is to transform the SuccessFactors data, adding it to any other HR related data. With Workforce Analytics, this data is transformed in the way that more complex analytics can be carried out.

For example, is the trend on this particular course going up or down? What is the ratio of the money that was spent on learning to the number of courses that people take for example?

You can also analyze all data from SAP and non-SAP software as it relates to people. SuccessFactors provides a connector between Workforce Analytics and SAP Analytics Cloud Enterprise edition, where it enables SAC to consume more complex result sets and better hierarchy handling.

There reaches a point within advanced Analytics where you will need to start combining the people data with the business outside of HR. We offer customer-managed analytics, where customers can do advanced analytics and planning across SuccessFactors as well as other business sources including other SAP solutions and non-SAP 3rd party data sources beyond People Data.

For example, to prove the business impact of a training intervention, you need to see that sales people who have taken the sales training actually resulted in more sales revenue.

For workforce planning purposes, you fundamentally need all of the business data to generate the people supply.

Measuring the Value of Data Is Different for Reporting versus Analytics

The different efforts to deliver data with Reporting, and deliver business value with Analytics.

The value of reporting differs from that of analytics:

  • Reporting: The ROI of reporting is the decreased effort required to deliver data to consumers.

  • Analytics: The ROI of analytics is the increased business value derived from using data for talent decisions.

Reporting and Analytics, a Comparison

 ReportingAnalytics
Example QuestionWho terminated employment so far this week?How is engagement correlated to revenue?
Refresh FrequencyReal, near-real-timeWeekly, Monthly, Annually
Data TypeTransactional, IndividualAggregated, Ratios, Trends
Typical AudienceCoEs, ManagersC-Suite, LoB Leaders
PurposeInformationInvestigation, Insight
BenchmarksMaybeYes
VisualsVisuals List Reports, TablesCharts, Graphs, Analysis

People Analytics with Stories

People Analytics Stories help make informative decisions.

Available with the SuccessFactors Suite, People Analytics reporting with Stories provide the following to help you make better decisions:

Stories have the following advantages:

  • Everything organized and accessible from one place to create and deploy all reporting needs
  • Intuitive, guided experience to create and share content; role-based sharing and simple scheduling
  • Based on live transactional data for all customers
  • Drill-to-detail and take action
  • Flexible ad hoc reporting
  • Standard reporting accelerated with report templates
  • Filter and aggregate live data
  • Easy formatting of data and distribution
  • Create and configurable dashboards with drag-and-drop

Note

Stories are out-of-scope for this training course.

People Analytics: Workforce Analytics

The Views show SuccessFactors data in many was in Workforce Analytics.

To get deeper analysis of the data SuccessFactors has Workforce Analytics (WFA).

Note

A separate license is required for Workforce Analytics

WFA Provides:

  • Standardized HR metrics - 2,000 pre-delivered HR and talent metrics built as a powerful discovery tool for hypothesis testing – Truth or Myth?
  • Data trending - Track trends through time and across different periods, such as annual, quarterly, monthly, and seasonal time models.
  • Actionable analytics - Answer key questions about your workforce and spot risks and opportunities rapidly with visual, interactive HR analytics.
  • Integrated data foundation - Builds on operational reporting from Employee Central with metrics and integrates data from multiple systems to create a solid data foundation.

SuccessFactors also provides a managed service to integrate, govern, refresh, and publish your data for analytics. We provide the staff resources and technologies to manage this for you.

Self Service Analytics

If you want to start with a clean slate and explore data across the organization then SAP self-service options can support your goals.

  • · Enterprise Analytics
  • · Enterprise Planning

Enterprise Analytics

By utilizing Enterprise Analytics, you can investigate data throughout the entire organization and provide valuable insights when making important decisions.

Enterprise Analytics enables you to explore data across the organization and deliver insights at the point of decision. While no content is pre-delivered content, with this solution you can:

  • Gain insights and take action in context of business processes
  • Analyze, predict, plan, and execute within your business process for instant insight to action
  • Increase engagement, and accountability with built in collaboration capabilities

Design multi-page reports with sections, dynamic fields, tables and charts; schedule publications to SAP Analytics Cloud and non-SAC recipients

Enterprise Planning

With Enterprise Planning, you can effectively implement your business strategy by ensuring that the appropriate individuals with the necessary skills are available at the optimal time and cost.

Enterprise Planning enables you to execute your business strategy with the right people, with the right skills, at the right time and cost. While no content is pre-delivered content, with this solution you can:

  • Act in the moment by planning, analyzing, and simulating your data directly within your enterprise solution
  • Continuously collaborate with your team on plans within context for increased accountability
  • Discover predictive planning by uncovering top performance influencers with predictive forecasting and machine learning tools

SAP SuccessFactors Workforce Analytics Overview

Introduction

Workforce Analytics provides valuable information about the dynamics and makeup of a workforce, directing attention to important areas and assisting customers in addressing critical questions regarding existing workforce challenges and their potential solutions.

SAP SuccessFactors Workforce Analytics (WFA) helps customers to gain insights into how investments in talent are impacting business outcomes, increase visibility into workforce trends, risks, and opportunities, and improve the distribution of talent management metrics to front-line managers. WFA offers insight into workforce dynamics and composition, brings focus on areas that matter, and helps a customer find answers to key questions about current workforce challenges and how to solve them. WFA can source its data from SAP core HR, SuccessFactors Employee Central (EC) and Talent Solutions, or any 3rd party HR and talent management system.

Key Features of Workforce Analytics

  • Trends - Track trends through time and traverse different periods, for example annual, quarterly, monthly, year-to-date, last-year-to-date and seasonal time models.
  • Drill-to-Detail - Where appropriate, drill down to employee-level details to quickly identify and review the transactional details.
  • Actionable Analytics - Use quick links and actions from employee-level detail to navigate directly to relevant areas in other SuccessFactors modules.
  • Benchmarks - Compare data against your peers to identify gaps, build business cases, and take action.
  • Query Workspace and Investigate - Quickly analyze trends across multiple metrics and dimensions using a drag-and-drop interface.
  • Canvas Reports - Generate your own reports using a drag-and-drop interface. Reports are automatically updated when data is refreshed. Features include drill-down capability, trending through time, report filtering and role-based security. Publish and distribute them in PDF, Word, or Excel format.
  • Report Distributor (Scheduling and Delivery) - Automate distribution of reports to designated users and schedule reports to run at specific times.

Metrics Packs

Customers can focus on the metrics most relevant to their organization thanks to the modular design of SAP SuccessFactors.

SAP SuccessFactors employs a modular design that enables customers to focus on metrics most relevant to their organization. These ‘modules’ are referred to as Metrics Packs. Each metrics pack contains a related set of measures and reporting dimensions that:

  • Define a standard set of metrics specific to a range of topics (Performance, Recruiting, etc.).
  • Define a standard set of dimensions/hierarchies for example high/low performer to support further analysis of the metrics.
  • Map metrics to the data needed to populate them.
  • Includes common business logic which can be customized by clients.

The modular approach significantly reduces the time to implement multiple data sets avoiding the need to start from scratch and publishes metrics according to pre-built standards and logic. SuccessFactors extensive knowledge of workforce measurement means that each metric pack is specifically targeted to provide insights into the chosen topic.

SAP SuccessFactors WFA Uses Real, Relevant Benchmark Data

SAP Successfactor's benchmarking monitors a wide range of key performance indicators (KPIs).

Through working directly with organization's core data systems, SAP SuccessFactors differentiates itself from other benchmark providers by offering rich and standardized formulas and definitions.

The SAP SuccessFactors benchmarking provides wide coverage of a variety of KPIs often monitored by companies.

SAP SuccessFactors approach to benchmarking provides access to granular data cuts, with minimal time investment for organizations. The benchmark values are embedded in organization’s dashboards and are superimposed onto actual company results for quick visual comparisons.

Attributes of SAP SuccessFactors Benchmarking

Primary attributes of the SAP SuccessFactors benchmarking program are as follows:

  • Transaction Level Benchmarking – The SAP SuccessFactors benchmark set is comprised of data collected at the transaction-level from an organization's HRIS systems (hire date, pay increase date, transfer date), thus providing a rich set of benchmarks with the capability to be cut by various analysis options for example gender, ethnicity.

  • True apples– to–apples Benchmarking – The SAP SuccessFactors program maintains rigorous adherence to measurement standards set across the program. Any organization result calculated outside of these standards are excluded from the benchmark group.

  • Quality Assurance – The data contributed from any organization to the SAP SuccessFactors benchmarking set has gone through a thorough verification process at the employee-ID level. Additionally, the SAP SuccessFactors benchmarking team reviews benchmark results each quarter, removing outliers or data that might threaten the integrity of the benchmarking set.

  • Minimal Time Investment – SAP SuccessFactors Workforce Analytics customers are already supplying data at the transaction level to build a human capital dashboard; the provision of this transaction level data to SAP SuccessFactors standards is all that is required to participate in the benchmarking program.

  • Provision of Results in a Benchmark Spectrum – So that results are not ‘lost in the average’, the SAP SuccessFactors program provides benchmark results in a spectrum (25th, 75th, and 90th percentiles) so that organizations can have access to the true range of benchmark results.

  • Analysis and Organization-Type Cuts – The nature of the data collection (at the employee-ID level) allows SAP SuccessFactors to slice data by organization, employee, and job function characteristics.

Benchmark data is available only in certain global regions.

WFA Investigative: Interactive Analysis Tool

The Investigate Tool uses existing data to analyze problems through extrapolation.

The Investigate Tool

  • Has cutting-edge capabilities that accelerate the process that HR Analysts go through to analyze issues.

  • Surfaces relevant metrics and analysis dimensions.

  • Leverages trends and forecasted values to drive conversation.

  • Recommends compelling visualizations to clearly communicate the findings.

  • Has a clean and modern look with improved usability based on SAP Fiori design principles and our comprehensive analytical library.

WFA Standard and Custom Reports: Quickly Access Meaningful Reports

Workforce Analytics reports can easily be created.
  • Create flexible and configurable reports with drag-and-drop.

  • Leverage existing reports and dashboards provided by SAP SuccessFactors via the SAP Help Portal.

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