Analyzing Process Conformance

Objectives

After completing this lesson, you will be able to:

  • Link an existing process model and identify conformance problems

Analyzing Process Conformance

Process Conformance Widgets

In this section, we will focus on Process Conformance, Process Funnel, and Diagram widgets. These widgets all relate to your process model and give you an overview to highlight different sequence flows of your process. Lets have a look at these three widgets.

Note
It's required to upload a process diagram and map the activities in order to use the widgets. Therefore you will not find hands-on activities for our case study in this lesson.

Process Conformance

Similar to the process Variant widget, the Process Conformance widget visualizes different variants but this time against a BPMN model of a process. This way you can compare your actual execution to your process model. You must first map your investigation to a BPMN model to use this widget.

See below a video on how to map events in the investigation settings.

Findings for the case study!

Canceled orders

The Process Conformance Widgets shows us all the variances of the process we discovered before. Now we are able to see how the variants relate to our process model and if we have unexpected events. We can see that the process step Order Canceled is not in our process model, that is unexpected. We might want to model this in our process model.

Great, we have checked our process for conformance. Let's now have a look at the Process Funnel Widget to get an idea about the throughput in the process.

Process Funnel

The process funnel widget visualizes the density of the moves through your process, you can think of it like traffic. 

  • This widget allows you to track where customers enter and leave your process through the circles at the end of each line.
  • Width of lines indicate how much 'traffic' is following a particular pathway.
  • Numbered circles indicate cases differ from the main process flow and enter at a different place.

See below an example of a Process Funnel using the T-shirt scenario. 

Findings for the Case Study!

Failed Shipments and Shipments Before Payment

The Process Funnel shows that in 467 cases, the T-Shirts can be shipped immediately and 346 are sent to printing, yet interestingly we see that just 304 of these are actually printed. This confirms our findings in the previous step of our Process Conformance check, that 42 orders are canceled before the printing. Also we see the 161 failed orders in Ship Goods.

So how do you actually get your process model into SAP Signavio Process Intelligence? Let's find out with the Diagram widget.

Process Diagram

This widget allows you to display diagrams from your SAP Signavio Process Manager Workspace. 

  • The Diagram widget allows you to better visualize your process.
  • It allows you to show a Customer Journey Map or other Diagrams that are in the SAP Signavio Process Manager Workspace, to better tell the story on your investigation.

Findings for the Case Study!

Process Diagram

This widget gives us the opportunity to have a look at our process, as we defined it in the SAP Signavio Process Manager. We can see all the steps taken from the start of our process, Receive Customer Order to the end, Receive Delivery Confirmation.

Wrap Up: What have we learned so far?

Process ConformanceThis widget gives us the opportunity to have a look at our process, as defined in SAP Signavio Process Manager. It shows all the steps that are taken from the start, "Receive Customer Order" to the end, "Receive Delivery confirmation".
Process FunnelVisualizes different variants of your process against a BPMN model of your process and displays how your actual execution is different from the defined process.
DiagramLinks your Diagram to the processes so you can relate to it in your investigation.

Now that we've learned about all the different widgets, let's take a look at SAP Signavio Process Transformation Suite and product integration!

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