Knowledge quiz

It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.

Q1.
Which description of a persona is better?
Choose the correct answer.
Q2.
Which are the five core elements commonly used in customer journeys?
There are five correct answers.
Q3.
Why is Customer Experience important for a company? 
There are three correct answers.
Q4.
What does Customer Experience mean?
Choose the correct answer.
Q5.
What are the differences between these two types of customer journeys?
There are three correct answers.
Q6.
Which two ways of creating Customer Journeys are possible in the SAP Signavio Process Manager?
There are two correct answers.
Q7.
Which of the following would be considered a step?
Choose the correct answer.
Q8.
Which methods can be used to measure your customer's experience?
There are three correct answers.
Q9.
What is the complexity score good for?
Choose the correct answer.
Q10.
What do customers expect nowadays?
There are two correct answers.

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