Explaining the Importance of External Workforce Solutions

Objective

After completing this lesson, you will be able to articulate an overview of the scope and importance of external workforce solutions.

External Workforce Management

About 50% of the world’s workforce is defined as temporary. That means that half the working people on Earth work for companies on a temporary basis. You’ll often hear of these workers referred to not only as a temporary workforce, but as a contingent workforce or an external workforce. More specifically, they may be called independent contractors, freelancers, temporary employees, or even seasonal employees.

The size of this external workforce is expected to grow an additional 30% by 2028.*

What exactly drives such a dramatic growth in the external workforce? Generally, it comes down to business necessity. Retailers, for example, often need additional workers to temporarily assist with higher volumes of customer traffic during holiday sales. Or a company could initiate a project that requires an expertise outside of its core competency. Or a team may need to temporarily fill a critical position so it’s work processes are not disrupted. Ultimately, the reasons organizations use an external workforce are numerous, but with the rise of the gig economy and the need for flexibility and specialized skills, organizations need a streamlined and efficient way to manage those temporary workers.

And SAP offers a solution: SAP Fieldglass.

SAP Fieldglass is an application that gives companies visibility and control of an external workforce. But before we get into the specific of what SAP Fieldglass does, let’s get an understanding of the problem it solves.

Watch the video to see how organizations can meet the challenges of managing an external workforce.

*Source: Americas Staffing Market Forecast November 2024 | Staffing Industry Analysts

Vendor Management Systems

SAP Fieldglass is a Vendor Management System, or VMS--a software solution that helps organizations manage their relationships with vendors and suppliers. As an External Workforce Management and Services Procurement solution, it provides a centralized platform for procuring and managing external workers, tracking and monitoring supplier information, setting the pay rates for the workers and their suppliers, and keeping track of various other aspects of worker management. Such systems allow organizations to streamline their vendor management processes, improve efficiency, and reduce costs.

One easy way to understand the value of a VMS is to consider what it’s like to operate without one. Without a VMS an organization really doesn’t have a basis for knowing whether a supplier is charging reasonable and competitive rates for the workers that it’s supplying, or even if it’s supplying quality workers. Nor does it have an efficient method of tracking and managing the workers, so there is no insight into productivity or the value of the work being done.

So a VMS gives organizations who use external workers:

  • an efficient and automated process for hiring and managing non-permanent workers.
  • a single point of reference for critical workforce decisions.
  • the ability to monitor the suppliers and control the cost of their external workforce.
  • a single source for tracking regulatory standards around the world.

Ultimately, a VMS delivers what an organization wants out of any tool: it increases efficiency and productivity, reduces costs, helps gain a competitive advantage, and drives business growth. Having one system to house all worker and supplier information is not only cost effective but provides a single portal for complete visibility into the workers, the suppliers, and the project.

Overall, a VMS like SAP Fieldglass provides total visibility into the workforce, and companies can automatically enforce contract compliance to reduce costs, mitigate risk, improve quality, increase operational efficiency, and make smarter buying decisions. And considering WorkingNet’s global reach, a VMS can help the company stay in compliance with labor regulations in any country so that it can make appropriate hiring decisions anywhere in the world.

How a Company Uses a VMS

Let’s take a look at how WorkingNet, a leading manufacturer of data networking equipment, uses a VMS to procure a worker to temporarily fill a position on a network engineering team.

Image of contingent process, illustrating how buyers use the VMS to indicate that a position is available, how suppliers use the VMS to provide candidates, and how workers use the VMS to complete onboarding tasks.

How Buyers Use a VMS

WorkingNet, which has the temporary position to fill, would need to start by indicating that the position is available.

1A hiring manager at WorkingNet would use the VMS to create a job posting, which contains all the necessary information about the position, such as work dates, locations, and pay rates.
2Since a VMS maintains a database of suppliers, that job posting would be routed through the VMS to the suppliers that WorkingNet has partnered with to procure temporary IT workers.

How Suppliers Use a VMS

3Because the suppliers also have the VMS, they would use it to review the job posting, evaluate the job criteria, match appropriate candidates, and forward information on those candidates to the hiring manager back at WorkingNet.
4WorkingNet, then, would review the candidates in the VMS and request to hire as many as are needed. Those selections would then be routed back to the suppliers so that they could provide the requested workers.

How Workers Use a VMS

5Once hired, the workers would use the VMS to fill out necessary employment documents as well as sign the contract for the position and enter contact information. They would also create and submit time and expense sheets in the VMS. That data would be maintained in the VMS to make it more efficient to manage, track, and determine their eligibility for future positions once their contracts are up.
6It also makes it easier for both WorkingNet and the suppliers to track the workers’ time and expenses.
7As well as, ensures that both the suppliers and the workers get paid accurately and in a timely manner.
8And finally, when the project comes to an end, the workers would follow a particular exit procedure, and the VMS would help with that too!

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