Explaining Mobile Maintenance

Objective

After completing this lesson, you will be able to explain key elements of Mobile Maintenance

SAP Service and Asset Manager

SAP Service and Asset Manager is a mobile application which can be used with SAP S/4HANA and SAP ERP and is supported for iOS and Android.

The following video provides an information on the access and operation of SAP Service and Asset Manager.

SAP Service and Asset Manager is a metadata driven application which provides generated code to support multiple platform deployment with a middleware leveraging SAP BTP.

SAP Service and Asset Manager - Features

SAP Service and Asset Manager covers standard features such as Assets (Technical Objects), Measuring Points and Readings, Work Orders & Operations and Work Assignment, Notifications as well as Spare Parts.

Special features contain the Clock In - Clock Out (CICO - allows decoupling of time tracking from the mobile status of a work order or operation, allowing multiple users to start and log time against the same work order or operation simultaneously) as well as support for the Phase Model and the Inspection Checklists.

SAP Maintenance Assistant

SAP Maintenance Assistant is a mobile solution that enables a maintenance technician to perform daily tasks related to asset management. It is used in combination with SAP S/4HANA Cloud, Public Edition and SAP Business Technology Platform (BTP).

SAP Maintenance Assistant is supported for Android and iOs.

Common functions are:

Attachments and Notes
Business Partners
Classification
Technical Objects
Measuring Points
Maintenance Requests
Maintenance Orders

SAP Mobile Field Service

The Mobile Field Service app is typically used by the service technician in the execution phase of the service process usually in combination with Field Service Management (FSM) and S/4HANA Service.

The mobile application is used to do everything from completing service calls and sales orders, to executing checklists, to viewing current inventory, to providing quotations for sales and service, to effort and expense management, to time and schedule management, and beyond.

The graphic shows prerequisites for and common functions of SAP Mobile Field Service.

The Field Service Mobile app is supported for Android, iOs and Windows.

Functions are f.ex.:

Activities, Alerts, Approvals
Business Partners
Contacts and Employees
Equipment and Measuring Points
Expenses and Materials
Items and Stock
Mobile Smartforms
Purchase Orders and Quotations
Sales Order and Service Calls

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