Objective
Escalation Thresholds are used to define when and if notifications should be sent to the primary supervisor of a user if that user has not completed a work item within a specified timeframe. Escalation thresholds ensure that there are no undue delays in the workflow.
For example, if Mavis doesn’t approve a Work Order within 7 days of it being posted, her immediate supervisor is notified that the approval is still waiting.
Escalation messages can be sent to a user's email address.
| 1 | To view the list of escalation thresholds set up in in the tenant, select Thresholds - Escalation from the Workflow section of the admin menu. |
SAP Fieldglass automatically creates a Default Escalation Threshold when the organization’s tenant is created.
New Threshold Escalations can be created if different work items require different thresholds.
| 2 | Escalation thresholds can be associated to All or specific Business Units. This allow buyers to create multiple escalation thresholds and associate each threshold to the applicable business unit. For example: one area of WorkingNet may require job postings to be approved within 48 hours while another area may require job postings to be approved within 72 hours. The numbers listed in this column are selectable and will take you directly to the list of business units that are associated to the approval group. |
| 3 | To see how an escalation threshold is configured, select its link in the Name column. |
Escalation Thresholds contain standard work items for which thresholds times can be adjusted, but new items cannot be added and existing items cannot be deleted.
| 4 | The Escalation column provides a description of the activities in need of approval. |
| 5 | Threshold Time (Hrs) indicates the time, in hours, when the escalation is initiated. This is the only data in an escalation threshold that can be adjusted. |
| 6 | Because WorkingNet’s product orders can fluctuate and they may need to hire workers quickly, they’ve adjusted their escalation thresholds for the job posting approval to require a maximum of 24 hours. |
WorkingNet wants to add an Escalation Threshold to the approval process for newly added SOW Workers.
As they are using SOW functionality more often, they have found that they often have to remind one another to approve SOW Workers that are submitted by the supplier.
By adding this escalation threshold, you, as the SAP Fieldglass administrator for WorkingNet, will take care of establishing that reminder for them.
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