Executing an In-House Repair Process

The above figure summarizes the main steps in an in-house repair process.

Before preparing and later executing the billing of the customer for the repair work, it is also possible to first issue a repair quotation to the customer. If the customer rejects the repair quotation, the repair object is simply returned. If the customer accepts the repair quotation, the repair work is planned and executed and then later billed based on the repair quotation.

A service representative/coordinator can use apps such as Manage In-house Repairs, Perform Prechecks, Process Repair Quotations and Prepare for Billing. The following features are supported:

• Enter repair objects: Service representatives can use this feature to create in-house repairs by adding repair objects (that are sent by the customers to the repairing organization) to repair orders. The Manage In-house Repairs app is intended for this.
• Perform Prechecks: This feature lets you decide for each repair object whether it is marked for repair or whether it should be sent back to the customer.
• Create quotations for a customer for a certain in-house repair process.
• Prepare for Billing: This feature is used to trigger the billing process for a repaired object.

For service managers, there are apps available such as Manage In-house Repairs and Plan Repairs. Plan Repairs is used to schedule objects for repair. In the repair order, you can define the service employee that should perform the repair.

Service technicians can use the app Perform Repairs to support the actual repair process.