SAP CX AI Toolkit
SAP CX AI Toolkit is a suite of tools and technologies designed to enhance customer experiences by leveraging artificial intelligence (AI). Part of the broader SAP Customer Experience portfolio, this toolkit aims to help businesses deliver more personalized, efficient, and intelligent customer interactions.
It stands out as it integrates multiple systems, including service tickets, sales accounts, order history, customer profiles, and Office tools, which sales representatives typically use.
Rather than each CX component independently offering its own AI tools, the vision is to create a single AI assistant that consolidates information across all these systems. This integrated AI helper can streamline tasks and provide holistic insights to sales reps, enhancing efficiency and productivity. This solution is already available for customers to purchase.
The vision for SAP CX AI Toolkit
SAP CX AI Toolkit is a powerful solution designed to streamline and automate various customer experience tasks across the enterprise. It leverages cutting-edge AI and data analysis to save time and uncover valuable insights.
Role-Specific AI Tools: The toolkit includes AI-powered capabilities for key CX functions like customer communication, record summarization, object detection, image recognition, and more. These tools are tailored to specific roles, enabling teams to work more efficiently.
Enterprise Data Protection: Data security and privacy are critical. SAP CX AI Toolkit provides robust personal data protection and zero data retention, ensuring sensitive data remains secure.
Multiple Data Sources: The toolkit can pull in and analyze data from various enterprise systems, including Sales, Service, Commerce, CDP, and Microsoft 365, generating insights across touchpoints.
AI wherever you are: The capabilities will be accessible from the web, mobile apps, browser extensions, and even embedded directly into maps for a seamless user experience. You are putting AI at your fingertips.
Configurable Tools: No rigid one-size-fits-all here. The data sources, generation tools, and prompt templates are fully configurable, allowing users to build tailored solutions to meet their needs.
The SAP CX AI Toolkit is designed to support and empower multiple teams across an organization, including Commerce, Sales, and Service.
Our AI platform transforms primary product data for Commerce teams into rich, engaging content that nurtures customers throughout their buying journey, enhancing the overall customer experience.
Sales teams can leverage AI to combine various data sources, such as emails, chats, and sales data, to uncover valuable insights, generate relevant content, and deliver highly effective sales engagements.
Service teams benefit from unified customer profiles, interaction history, and service data, enabling them to deliver tailored, efficient support experiences that drive customer satisfaction.
Investing in a comprehensive AI solution can reduce complexity, minimize integration challenges, and achieve a higher return on investment across Commerce, Sales, and Service departments.
