Artificial Intelligence
Data is the core of what makes Artificial Intelligence (AI) valuable, and SAP provides both the foundation (SAP Business Technology Platform) and services (SAP Business Data Cloud, Integration Suite) that make it possible to easily connect and model data across different applications.
SAP also has strategic partnerships with other leaders in the industry where we embed their technology into our products (Microsoft Teams, Google Workspace, and others), or we enable customers to build custom machine learning models on SAP data in a secure platform.
At the end of the day, we want our customers to have a comprehensive cloud ERP that enables them to optimize and automate processes, and gain insights through data so they can make the most informed decisions possible for their businesses.
SAP Business AI is embedded across the portfolio
SAP Business AI is a product that embeds artificial intelligence (AI) across SAP's entire portfolio of solutions. We also provide business process-specific AI services that our customers can adapt to their own workflows; for example, business document processing, data attribute recommendations, and Robotic Process Automation templates.
Generative AI Digital Assistant: SAP Joule
SAP Joule is the next-generation digital assistant "copilot", that uses generative artificial intelligence (AI). With generative AI, Joule uses data about a user's past historical patterns in addition to their new inputs to generate fresh content, information, and recommendations.
To use SAP Joule, employees select the diamond icon in the top right corner, and ask questions or describe an issue they're trying to resolve. Joule provides answers based on the wealth of business data in the customer's own system. In addition, business processes continue to be enhanced with intelligent capabilities such as:
- Intelligent guidance to simplify error resolution.
- AI-assisted anomaly detection to protect the business against fraud.
- Automation in communication-heavy business processes.
- On-screen recommendations to simplify buying while remaining compliant.
An employee can simply ask a question or frame an issue in plain language and receive answers that take into account data across the entire portfolio of SAP solutions the customer uses.
For example, a Sales Manager could ask Joule for help understanding their past sales performance with a specific product, or for all products. Joule can identify underperforming regions, link to other data sets that reveal a supply chain issue, and automatically connect to the supply chain system to offer potential fixes for the manager's review.
Joule is also compliant with all SAP product standards, certifications, AI ethics, and GDPR (General Data Protection Regulation in the European Union).
Joule can run in any of the SAP Business Technology Platform (BTP) environments, and requires some initial set-up that needs to be completed during implementation. Because the service runs in SAP BTP, a customer needs to first subscribe to the service, then set up authentication between SAP Cloud Identity, SAP BTP, and the target system (for example, SAP S/4HANA Cloud, SAP SuccessFactors). Detailed information about setting up and enabling Joule is in the SAP Help Portal.
Systems of AI agents orchestrating end-to-end processes and optimizing planning
Powered by accurate data from SAP and non-SAP sources, SAP's AI agents deliver a unique advantage in cross-function collaboration, leveraging integrated data to enable smarter decisions and transformative outcomes. These agents go beyond simple automation, working collaboratively across functions to tackle real-time challenges.
For example, a finance agent can coordinate with a supply chain agent to reroute logistics in real time, while a workforce agent adjusts staffing to match shifting production needs-all working together to keep the business running at peak performance.
