/ Browse / Learning Journeys / Exploring the Lead to Cash Business Process in SAP Customer Experience / Summarizing the Lead to Opportunity Stage

Discovering the Intelligent Enterprise

Introducing the Intelligent Enterprise
10 mins
Describing the Major Business Processes Within the Intelligent Enterprise
10 mins
Identifying the Solutions in the SAP Customer Experience Portfolio
10 mins
Quiz

Exploring the Use of Artificial Intelligence in SAP CX

Examining the SAP Lead to Cash Business Process

Interpreting the Contact to Lead Stage

Summarizing the Lead to Opportunity Stage

Interpreting the Opportunity to Quote Stage

Explaining the Quote to Order Stage

Discussing the Order to Cash Stage

Giving an Overview of Lead to Cash Variations

Putting it All Together

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Knowledge quiz

It’s time to put what you’ve learned to the test, get 4 questions right to pass this unit.

What SAP Customer Experience Solutions are used during the Lead to Opportunity stage?

There are two correct answers.

SAP Service Cloud

SAP Emarsys

SAP Sales Cloud

SAP Commerce Cloud

SAP Customer Data Solutions

Which AI features are available using SAP Sales Cloud?

There are two correct answers.

Lead & Opportunity Scoring

Sales amount prediction

Sentiment & Relationship Analysis

Shopping cart analysis

Which business roles or personas would utilize the Lead to Opportunity Stage?

There are two correct answers.

Service Technician

Customer Support

Sales Manager

Financial Manager

Marketing Manager

You have a lead with a score of 72, how likely is it to be closed?

Choose the correct answer.

Very unlikely

Unlikely

Likely

Which are valid statuses for lead qualification?

There are three correct answers.

Warm

Cold

Mild

Hot

Frost

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